Help Desk Specialist - Silver Spring, United States - Astor & Sanders

Astor & Sanders

Verified Company

Silver Spring, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a
Help Desk Specialist. This is a full-time position based in the
Silver Spring, MD area.

Roles and Responsibilities:

Windows Server 2019 support
Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
This Desktop Support Specialist will handle level 1 & 2 tickets
Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
Keeping systems updated with patches from SCCM
Hardware support (desktop and laptops; printers; scanners)
Meeting and conference support
Active Directory account management
IT policy support and implementation
IT Security patching, incident reporting, security processes
Additional duties as assigned

Requirements:

23+ years of Service Desk/Help Desk support experience
Windows Active Directory experience: user accounts, workstation accounts, groups, policy
Windows PowerShell

Benefits
SID offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. SID is an Equal Opportunity Employer.

Some of our competitive benefits include: