Jobs

    Customer Support Representative - Lakewood, United States - Astor & Sanders

    Astor & Sanders
    Astor & Sanders Lakewood, United States

    3 days ago

    Default job background
    Full time
    Description

    Customer Support Representative

    Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position based in the Lakewood, CO area.

    Roles and Responsibilities:

    • Answer customer product questions, assist with orders, track returns, accept payments for online products
    • Document customer interactions in a tracking system
    • Handle fax, e-mail and phone inquiries
    • Track calls and service requests
    • Escalate problem calls to other service providers
    • Occasional warehouse product management support
    • Perform other tasks as assigned

    Requirements

    • 6 months of customer interaction experience
    • Phone sales or support experience is preferred
    • Experience working in an office setting using fax, e-mail and phones preferred
    • Experience providing support to end users on web site navigation ideal
    • Excellent customer service and phone etiquette skills required
    • Excellent communications and interpersonal skills required

    Benefits

    Astor & Sanders Corporation ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.

    Some of our competitive benefits include:

    • Medical and dental coverage
    • 401k plan with employer contribution
    • Paid holiday, vacation, and sick leave
    • Metro-check program
    • Tuition reimbursement


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