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    Application Support Engineer - Fort Lauderdale, United States - Coastal Debt Resolve

    Coastal Debt Resolve
    Coastal Debt Resolve Fort Lauderdale, United States

    2 weeks ago

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    Description

    Title: Application Support Engineer

    Location: On-site, Fort Lauderdale FL NO REMOTE)

    Salary: $55,000-$70,000

    Hours: 9:30 AM 6:30 PM

    Coastal Debt Resolve is a reputable debt settlement company based in Fort Lauderdale, Florida. Our expertise lies in supporting small business owners who are burdened with merchant cash advances (MCAs), offering them a solution and a pathway toward financial stability. We take pride in our commitment to helping clients regain control over their business again.

    We're currently seeking a dedicated and motivated Application Support Engineer to join our team If you're passionate about helping others and want to be part of a company that makes a real difference, we'd love to hear from you.

    Responsibilities:

    Assist with troubleshooting their integration with APIs, Apex, Visualforce, and implementation of another Salesforce. com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.

    Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.

    Resolve customer service issues and skillfully manage complex customer service problems.

    Manage business team expectations and experience in a way that results in high customer satisfaction.

    Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

    Assist with the design and delivery of products and other technical training.

    Review support cases for technical and troubleshooting accuracy.

    Define and describe technical best practices.

    Identify product and service up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. Complete assigned project responsibilities.

    As a technical support Agent, you will develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. You will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.

    Requirements:

    Bachelor's degree.

    2 to 4 years of engineering/programming work experience.

    Visualforce and Apex code experience

    Ability to communicate technical concepts clearly and effectively.

    Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)

    Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues.

    Excellent written and verbal communication skills

    Previous experience with CRM and its technologies.

    Experience as a committer in an Open-Source project is a plus.

    Certified Administrator (Salesforce Admin Certified)

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