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Metuchen

    Specialist, Customer Experience - Metuchen, United States - ClinLab Staffing

    ClinLab Staffing
    ClinLab Staffing Metuchen, United States

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Specialist, Customer Experience

    Summary:

    • Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.

    Key Responsibilities:

    • Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc.
    • Process all incoming sales orders including phone, web, email, EDI into ROI.
    • Generate quotes on stock products.
    • Complete all required shipping documentation for proper delivery of foreign orders.
    • Perform invoicing as required including adding freight charges and billing customers.
    • Process all credit card orders.
    • Process daily incoming company mail.
    • Provide administrative support for Sales Support, Sales, etc.
    • Adhere to all ISO 9001 policies and procedures that govern our business.
    • Performs other duties as assigned.

    Education:

    • High School Diploma, GED, or equivalent experience

    Experience:

    • 0-1 years prior relevant experience

    Minimum Requirements/Qualifications:

    • Ability to interact with customers in a professional manner
    • Basic computer skills including Microsoft Office
    • Excellent communications and customer service skills
    • Good organizational and team related skills
    • Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
    • Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
    • Strong work ethic and an ability to excel within a rapidly changing and growing organization
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