Customer Experience Professional - Clifton, United States - Veritiv

Veritiv
Veritiv
Verified Company
Clifton, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

HYBRID ROLE BASED OUT OF OUR CLIFTON OFFICE

Job Purpose:


The Customer Service Professional is to build customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered.

This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.


Responsibilities:

Communicate with customers (by phone or in person) to understand needs and concerns, Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching, Identify and resolve potential problematic customer issues and alert management, Identify potential customers by using publicly available lists such as trade directories and internet searches, Input and track customer information, orders and follow-up actions into the CRM database to ensure product availability and on-time delivery, Perform basic merchandising and order placements activities such as entering customer orders, creating plant/RDC orders and completing stock replenishment orders, Performs other related duties and responsibilities as required or assigned, Prepare routine letters, memoranda, reports and similar documents to share with management and customers, Provide various products, pricing, inventory availability and production schedule information to customers, Recommend changes in process and procedures based on customer feedback


Additional Responsibilities & Qualifications:


Customer Experience Roles:
Salary Range $50,000 - $57,300


Work Experience:

Sound experience and understanding of straightforward procedures or systems (7 to 12 months)


Education:


  • College Degree Preferred

What We Offer

  • Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
  • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
  • Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more Learn more here.
Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
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