- Responsible for performing quality reviews for individual Public Contact Representatives (PCR) in accordance with established monthly schedule.
- Tracks and analyzes all silent monitoring (phone) and IRIS quality exceptions for the station, discussing identified trends with management.
- Reviews products and activities for quality of performance and enters results into Verint and IRIS checklists. Returns any completed work related to phone calls to the originating PCR for correction.
- Interacts with supervisory personnel through discussion of individual phone calls and IRIS responses that have been reviewed; explaining rationale and provides citation to support error call.
- Utilizes Benefits Assistance Services quality client services review results and identified trends to recommend training for PCRs.
- Collaborates with training coordinator in preparing and conducting formal training, including training for newly hired personnel.
- Provides assessments to first line supervisors regarding strength and weaknesses observed in PCRs and identifies ways for improvement.
- Performs in depth research, analyzes operating contingencies and special situations, including review of exiting procedures and directive to detect contradictory instructions and deficiencies; recommending corrective action.
- Ensures all program requirements imposed by Benefits Assistance Service, Compensation Service and Pension Service are met and implemented.
- Conducts quality reviews and develops local operating procedures for the team to supplement regulations and directives as needed.
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Administrative Specialist
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Matrix Dynamics Greendale, MO, United States FreelanceGreendale, MO - Head Office - Junior Level with Work Experience - Perfectly Timed Career. · Wempe is a successful German family-owned company with a tradition and experience since 1878. With 32 branches in Germany and abroad, we are one of the leading jewelers in Europe and the U ...
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Administrative Specialist
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Diamond Dynamics Sunset Hills, MO, United States Freelance"Join the Logwin team We are looking for a(n) Clerk (m/f/d) for Sea Freight at our location in Ettlingen, Sunset Hills, MO. · Do you want to make a difference? Help shape the future at a leading logistics service provider - while being personally valued and supported? · With 4,20 ...
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Program Administration Funds Specialist
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Mentor Community Services St. Louis, United States Full timeMentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mi ...
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administrative specialist
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Rush Hospital , IL, United StatesLocation: Chicago, IL · Hospital: RUSH University Medical Center · Department: Neurological Sciences MSP · Work Type: Full Time (Total FTE between 0.9 and 1.0) · Shift: Shift 1 · Work Schedule: 8 Hr (7:30:00 AM - 4:00:00 PM) · Summary: · The Administrative Specialist pro ...
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benefits administration senior specialist
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C4 Technical Services , IL, United StatesBenefits Administration Senior Specialist · Remote · JOB DESCRIPTIONHelp manage all aspects of the Benefits administration process, including but not limited to:Research, resolve and respond to escalated benefits inquiries from employees, managers and HR requiring specialized be ...
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Clerk position
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ZephyrTech Fairmont, IL, United States Freelance**Apply** · Share job posting via email · - About us · At the Fairmont, IL 'Sachbearbeiterposition (m/w/d) Hessen3C' in the Hessian Ministry of the Interior, for Security and Homeland Security, we are currently looking for a Sachbearbeiterposition (m/w/d) in the VII 12 department ...
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A personnel clerk/employee
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Golden Gate Group Fairmont, IL, United States FreelanceWe are currently seeking an HR specialist (m/f/d) for our location in Bonn, Fairmont, IL, starting as soon as possible on an indefinite basis. · **At Fairmont, IL, we** · are the central procurement authority for the BMI (Federal Ministry of the Interior) as well as many other fe ...
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Office clerk
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Redwood Ventures Richmond Heights, MO, United States FreelanceOur client is currently seeking an Office Clerk (m/f/d) for invoice verification in Richmond Heights, MO. The responsibilities for this position include: · - Verifying incoming invoices and credit notes for accuracy and correctness · - Resolving discrepancies and uncertainties wi ...
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Junior IT Specialist
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Neptune Enterprises Maplewood, MO, United States FreelanceAre you looking for a new job? As part of a permanent position, Experis is looking for a **Junior IT Specialist (m/f/d)** for our client in the **IT industry** at the **Hamburg** location. · Have you just completed your training or retraining and are looking for the perfect entry ...
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Redwood Ventures Clayton, MI, United States FreelanceWe are part of a renowned corporate group at Frankfurt Airport and have been handling cargo for various airlines for 21 years. · ATS-Aviation-Training-Solutions GmbH has been offering AZAV-certified training programs for the commercial and administrative sectors in the air freigh ...
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The Boeing Company Hazelwood, United StatesExecute Request for Proposal/ Proposal Plan of Action (RFP/ PPOA) review, proposal pricing and development, order review, and interfacing with internal/external customers (e.g., Engineering, Procurement Financial Analysis, Financial Planning, Schedul Contract, Associate, Speciali ...
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Network Administrator It Support Specialist
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Three Doors Ballwin, United StatesThree Doors Properties is seeking a skilled Network Administrator / IT Support Technician to join our team. The ideal candidate will work closely with our third-party vendors and consultants and be responsible for maintaining our network infrastructure, providing technical suppor ...
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Assistance (male/female/diverse)
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Apex Ventures Dupo, IL, United States Freelance**Your Profile** · - Successfully completed vocational training as a project assistant, management assistant, communication assistant, commercial assistant, further education as an office assistant, secretary, office specialist or project organizer, a degree in business administr ...
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Junior Human Resources Officer
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Real Estate Specialist as Property Manager
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Clerk in vehicle registration/ Cashier in
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SilverLinx Grantwood Village, MO, United States FreelanceThe district of Teltow-Fläming is announcing the position of Administrative Assistant for Vehicle Registration/Cashier at the Department of Motor Vehicles, Department of Vehicle Registration, for immediate and permanent employment. The weekly working hours are 39 hours, and part- ...
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Skyline Solutions Frontenac, MO, United States Freelance**Have you always wanted to work for a renowned company like AIRBUS and are passionate about aviation and space?** · **Then you've come to the right place** · We are looking for a specialist (m/f/d) in operational logistics for our client Airbus Operations at the Hamburg-Finkenwe ...
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Innovative Claims Service St Louis, United StatesThe Current Opportunity - Recovery, Tow & Storage Specialist · Innovative Claims Services, a progressive industry leader that provides comprehensive and tailored services for the insurance and transportation industries, is seeking a Recovery, Tow & Storage Specialist to work on ...
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Key Account Specialist
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Altor Solutions Saint Louis, MO, United States:Job Title: Key Account Specialist · Job Description: · We are currently seeking a highly motivated and experienced Key Account Representative to join our team. The ideal candidate will be responsible for managing and growing relationships with our key clients, ensuring their sat ...
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Senior Product Communication Specialist
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Centene Corporation St Louis, United StatesProject Lead for the development and production of Medicare regulatory required and benefit related materials to ensure compliance with State and Federal regulations and alignment with administrative policies. Position supports CNC Medicare Solutions Communication Specialist, Pro ...
Legal Administrative Specialist(Contact Representative) - St. Louis, United States - Veterans Benefits Administration
Description
Summary
This position is located in the Veterans Benefit Administration Regional Office, National Call Center. The employee serves as the quality review and training coordinator for the division. Responsible for analyzing data associated with national program reviews and conducts local quality assurance (QA) and training.Duties
Legal Administrative Specialist(Contact Representative) professionals in St. Louis
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Montana Gordon
Head of Studio Partnerships