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    Help Desk Analyst - Chicago, United States - LHH

    LHH
    LHH Chicago, United States

    2 weeks ago

    LHH background
    Real Estate
    Description

    We are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assisting with video conferencing and basic phone system support.

    Key Responsibilities:

    • Promptly respond to helpdesk tickets, ensuring timely resolution and comprehensive documentation of all actions taken, utilizing their ticketing system.
    • Diagnose and resolve hardware and software issues spanning various platforms including Windows, iOS, Office 365, Adobe, Remote Desktop, Printers, Laptops, and department-specific applications.
    • Prepare new hardware for deployment using SCCM and maintain accurate equipment inventories.
    • Support IT Cybersecurity initiatives, including administering the Cybersecurity Awareness program.
    • Execute additional duties as assigned by management.

    Minimum Qualifications:

    • Education: Bachelor's Degree in Information Technology or equivalent.
    • Certifications/Licenses: [If applicable, specify any required certifications or licenses.]
    • Years of Experience: 1-2 years of relevant experience.

    Minimum Knowledge/Skills Required:

    • Proficiency in the Microsoft software suite, including Windows, Office, and Office 365 components.
    • Ability to troubleshoot and configure hardware effectively.
    • Strong communication skills, both verbal and written.

    Additional Responsibilities:

    In addition to primary responsibilities, the IT Helpdesk Support Technician will also:

    • Provide support for conference rooms and associated technology, including Teams and Zoom.
    • Assist with basic phone system moves, adds, and changes.
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