- Ability to function well in a high-paced and at times stressful environment.
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IT Help Desk Analyst
1 day ago
University of Illinois Chicago, United States**IT Help Desk Analyst - UIC Law IT** · **Hiring Department**: UIC Law IT · **Location**: Chicago, IL USA · **Requisition ID**: · **Work Schedule**:Onsite** **Monday - Thursday 8:30am - 4:30 pm and Friday 9:00 am - 5:00 pm. · **Salary Range**:$43,095 - $45,000 commensurate with ...
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Help Desk Analyst
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Humboldt Park Health Chicago, United States**Essential Duties and Responsibilities**: · - Provides highly technical escalation support to Help Desk Analyst · - Manage SDP Help Desk ticket queue to ensure ticket resolution in the queue · - Add devices to Wi-Fi network · - Cisco phone configuration and set up · - Cisco phon ...
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Help Desk Analyst
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BMO US Chicago, United States320 S Canal Street Chicago Illinois,60606 · In this role, an Analyst: · - Uses knowledge received from 6 weeks of training and our online knowledge base to complete tasks associated with the role. · - Resolves problems in an efficient, effective, friendly, and professional manner ...
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Help Desk Support Analyst
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RCR Consulting Group Chicago, United StatesJoin our growing team as a Help Desk Support Analyst · **Company Description**: · At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small ...
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IT Service Desk Analyst Ii
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Sphera Solutions Chicago, United StatesSphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. · Sphera is a portfolio company o ...
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Help Desk Support Analyst
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RCR Consulting Group Chicago, United StatesJoin our growing team as a Help Desk Support Analyst · **Company Description**: · At DP3, we're not just a tech services provider; we're a community of innovators, problem-solvers, and growth enthusiasts. Nestled in the heart of Chicago, IL, DP3 is the go-to destination for small ...
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Service Desk Analyst I
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Relativity Chicago, United StatesAre you looking for a hybrid or remote work opportunity? Are you ready for a workplace that provides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? · The Service Desk Analyst I provide technical support to a mix of technical and n ...
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Service Desk Analyst
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Republic Bank of Chicago Oak Brook, United StatesGENERAL FUNCTION: · The role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving user requests and incidents. Problem resolution may involve the use of diagnostic and hel ...
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Service Desk Analyst
3 days ago
K2 Chicago, United States Service Desk Analyst (On-site Chicago) · Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst · We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. · ...
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Service Desk Analyst
2 weeks ago
Keno Kozie Associates Chicago, United StatesService Desk Analyst (On-site Chicago) · Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst · We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. · K ...
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IT Service Desk Analyst
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SAGIN, LLC Chicago, United StatesJob Description · Job DescriptionThe Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware a ...
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IT Service Desk Analyst
1 day ago
SAGIN, LLC Chicago, United StatesJob Description · Job DescriptionThe Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware a ...
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IT Service Desk Analyst
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Sagin Chicago, United StatesJob Description · Job Description · The Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardw ...
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Help Desk Analyst
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Norwegian American Hospital Chicago, United StatesProvides highly technical escalation support to Help Desk Analyst · Manage SDP Help Desk ticket queue to ensure ticket resolution in the queue · Add devices to Wi-Fi network · Cisco phone configuration and set up · Ascom phone setup/troubleshooting · Pager setup/troubleshooting · ...
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Help Desk Analyst
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LHH Chicago, United StatesWe are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assist ...
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Service Desk Analyst
3 days ago
K2 Services Chicago, United StatesJob Description · Job Description Service Desk Analyst (On-site Chicago) · Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst · We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in su ...
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Help Desk Analyst
1 week ago
Frank Lloyd Wright Trust Chicago, United StatesJob Description · Job DescriptionJOB DESCRIPTION · Job Title: Help Desk Analyst I · Job Type: Part-time (Non-exempt) · Job Location: Downtown Chicago, Hyde Park · Salary: $19/hour · Reports to: COO & IT Director · WORK SUMMARY: · Under the direction of the COO & IT Director, the ...
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Help Desk Analyst
1 week ago
Frank Lloyd Wright Trust Chicago, United StatesJob Description · Job DescriptionJOB DESCRIPTION · Job Title: Help Desk Analyst I · Job Type: Part-time (Non-exempt) · Job Location: Downtown Chicago, Hyde Park · Salary: $19/hour · Reports to: COO & IT Director · WORK SUMMARY: · Under the direction of the COO & IT Director, the ...
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Help Desk Analyst
1 week ago
Humboldt Park Health Chicago, United StatesEssential Duties and Responsibilities: · Provides highly technical escalation support to Help Desk AnalystManage SDP Help Desk ticket queue to ensure ticket resolution in the queueAdd devices to Wi-Fi networkCisco phone configuration and set upCisco phone directory/phone set up/ ...
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Senior Service Desk Analyst
1 week ago
1872 Consulting Chicago, United StatesSenior Service Desk Analyst · Chicago, IL - 2 days WFH, 3 days in office · Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) · Summary: · The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user popul ...
Service Desk Analyst - Chicago, United States - Keno Kozie Associates
Description
ServiceDesk Analyst (On-site Chicago)
Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst
We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. In office, we also have a break room stocked with complimentary snacks and beverages—as well as weekly catered meals and regular events in-officeThis opportunity is on-site at our office located in Chicago, IL. Training will be on-site the first 2 weeks MON - FRI 800 am to 4:30 pm CST for everyone.
We are looking for candidates who can work Monday-Friday or After Hours candidates (2nd Shift/Weekends)
We offer Competitive Pay with Shift Differential during After Hour shifts.
In-office work expectation Weekdays, but hybrid work on Weekends.
The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools.
This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.Essential Duties and Responsibilities
Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
Provide over-the-phone, email, and chat support.Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer's reported issue.Properly ticketing all customer requests with detailed information regarding the issue reported.
Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay informationback to the customer or other support team members.
Maintain a regular and reliable level of attendance.Knowledge Skills and Abilities
High School Diploma or equivalent.
Strong verbal, written, and typing skills.
Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst's success.
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
Ability to act independently and make decisions within the scope of the position's responsibilities.
Always display the utmost professionalism with team members as well as end-users.
Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
RequirementsProlonged periods of sitting at a desk and working on a computer
Will require Intune "Mobile Device Management" software installed on a personal device(s)
K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included.
We are proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status.
Our differences make us better, stronger, and more successful.Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
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