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    Help Desk Analyst - Chicago, United States - Humboldt Park Health

    Humboldt Park Health
    Humboldt Park Health Chicago, United States

    3 weeks ago

    Default job background
    Description

    Essential Duties and Responsibilities:
    Provides highly technical escalation support to Help Desk AnalystManage SDP Help Desk ticket queue to ensure ticket resolution in the queueAdd devices to Wi-Fi networkCisco phone configuration and set upCisco phone directory/phone set up/maintenanceAscom phone setup/troubleshootingPager setup/troubleshootingPatient phone setup and troubleshootingSet up email on mobile devicesCreate/disable accounts for NAH systemsReset/unlock Meditech, Athena, and AD account passwordsRestore/unlock Meditech sessions for end userCreate Meditech printersCreate Meditech client sessionsImage, upgrade, and deployment of IT equipmentPurchase Requisitions-process purchase & capital equipment requestsDocument all process & proceduresMaintains a high degree of customer service for all support queriesTakes ownership and proactively deals with user and customer issuesLogs all issues in the call logging/task tracking system with accuracyAssists in proactively monitoring systems for space usage and processor capacityAssign customer request/tickets in the Service Desk Plus queues to effectively assign and dispatch issues and requests to appropriate IT departmentSupports customers in the basic use of systems and hardware, with the ability to effectively instruct customers via the phone, e-mail, or walk-insAssists in developing and maintaining downtime procedures and disaster recovery plansAnalyzes, diagnoses, and responds to inquiries to troubleshoot and resolves hardware and software issues; workstations, laptops, computer peripheral hardware, printers, wireless infrastructure


    Requirements:
    One to three or more years of experience.
    #J-18808-Ljbffr
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