- Ensure customer retention through proactive customer service and demonstrable value of MineralTree
- Increase company revenue through identifying and developing opportunities to upsell with customers
- Develop and maintain long-term business relationships with clients to drive advocacy
- Collect customer requirements and feedback to relay to the product team
- Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting
- Showcase newly released features, maximize the usage of relevant features with customers
- Understand customer and system problems, and provide solutions to the customers
- Support ongoing projects to identify the right tools and processes for customer success as an organization, providing original thought and suggestions
- Support fellow team members to develop and work together to provide the ultimate customer experience
- Bachelor's Degree
- Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 10 Years Relevant Exp
- Experience in client facing roles and/or financial industry.
- Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
- Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
- Supervision - Acts independently to determine methods and procedures on new or special assignments.
- Communication Skills - Oral and written. Ability to develop and conduct presentations.
- Collaboration Skills - Collaborate with internal and external audiences to solve problems.
- Customer Service Skills - Aligns client needs with internal solutions.
-
Client Success Manager
1 week ago
FullStack Labs Boston, United StatesFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an emp ...
-
Customer Success Manager
1 week ago
StealthWatch Boston, United StatesCustomer Success Manager - East Coast · Are you passionate about ensuring customer satisfaction and driving success? StealthWatch is partnered with a rapidly expanding Pre-IPO vendor seeking a talented Customer Success Manager to join their team. This is an exciting opportunity ...
-
Client Success Manager
5 days ago
Veradigm (formerly Allscripts) Boston, United StatesWelcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the larg ...
-
Client Success Manager
1 week ago
ISS Market Intelligence Boston, United StatesLet's be #BrilliantTogether · ISS is hiring ISS seeks a Client Success professional to join our Market Intelligence team. Client Success is an important role on our team that ensures that our clients have a positive experience on all ISS MI's platforms and are able to effectivel ...
-
Customer Success Manager
1 week ago
AIDENTIFIED Boston, United StatesReporting to : VP Customer Success · Preferred Location : Boston, MA (mostly remote) · At Aidentified, we help our clients and partners unlock the power of their Network. Our products enable organizations to understand their network sphere, find new opportunities, monitor their c ...
-
Manager, Technical Success
6 days ago
Snyk Boston, United StatesEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") co ...
-
Partner Success Manager
4 days ago
Hunters Boston, United StatesHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigat ...
-
Manager, Customer Success
3 days ago
DivvyCloud Boston, United StatesManager, Customer Success, Public Sector · This key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on o ...
-
Customer Success Manager
1 week ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If "Yes," then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to he ...
-
Customer Success Manager
1 week ago
Motion Recruitment Boston, United StatesAn industry leader in the Telecommunications field is looking for a customer success manager to help the company manage their Saas buisness optimization platform. Candidates would joining the established Customer Success Team, alongside other managers. Ideal candidates for this r ...
-
Customer Success Manager
1 week ago
1upHealth, Inc. Boston, United StatesAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from wo ...
-
Customer Success Manager
1 week ago
Money Fit by DRS Boston, United StatesAltoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual's neurological health, allowing for more accurate patient selection a ...
-
Manager, Customer Success
1 week ago
Datadog Boston, United States Full timeOur sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn ...
-
Customer Success Manager
1 week ago
Colossus, LLC Boston, United StatesCaliber is looking for a Customer Success Manager to join our team As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer's ...
-
Program Success Manager
1 week ago
Later Boston, United StatesLater is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later InfluenceTM), and Later, the best social media management platform (now Later SocialTM) and first-to-market link in bio tool. · We're trusted by the ...
-
Customer Success Manager
4 days ago
Applause Boston, United StatesCustomer Success Manager · We are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best id ...
-
Customer Success Manager
1 week ago
Seekup Strategies Boston, United StatesJob Description · Job Description · Our client is a Scientific Data and AICloud company that combines the world's only open, purpose-built, andcollaborative scientific data and AI cloud with deep scientific expertiseacross the value chain to accelerate and improve scientific ou ...
-
Client Success Manager
1 week ago
Addepar Boston, United StatesWho We Are · Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the ...
-
Customer Success Manager
1 week ago
Emplifi Boston, United StatesCustomer Success Manager (Ratings & Reviews)- Northeast North America (Remote) · About Emplifi: · Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brand ...
-
Customer Success Manager
1 week ago
LinkSquares Boston, United StatesLinkSquares is a fast-growing LegalTech software company, rated as one of "The Best Places to Work in 2023" by the Boston Business Journal and BuiltIn Boston. We've built an end-to-end AI-powered Contract Lifecycle Management (CLM) SaaS product suite used by some of the world's m ...
Senior Customer Success Manager - Boston, United States - Global Payments
Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
This person will participate as a collaborative member of the Customer Success team and would be responsible for proactive communication with our customers. This includes, facilitating business reviews, annual renewals, and professional service opportunities. The Customer Success Manager functions as our customers' trusted advisor and helps identify opportunities for continued success with MineralTree. The ideal candidate is one who is passionate about solving customer needs, simple and effective communications skills via phone and email, and able to set customer expectations. As the voice of the customer, you will also partner with our service, sales and product teams to share insights and feedback. Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
What Part Will You Play?
Minimum Qualifications
This position is eligible to be considered for remote hiring anywhere in the USA
#LI-Remote
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact
