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    Customer Success Manager - Boston, United States - AIDENTIFIED

    AIDENTIFIED
    AIDENTIFIED Boston, United States

    2 weeks ago

    Default job background
    Description

    Reporting to :
    VP Customer Success

    Preferred Location :
    Boston, MA (mostly remote)
    At Aidentified, we help our clients and partners unlock the power of their Network. Our products enable organizations to understand their network sphere, find new opportunities, monitor their customers/prospects and increase conversations. Today, Aidentified powers hundreds of companies across the real estate, financial services, non-profit industries, and more
    It's an exciting time to join Aidentified. We're a rapidly growing company following our series A funding. We are looking for an experienced Customer Success Manager to drive adoption and help maintain relationships with our customers.
    The ideal candidate will make meaningful contributions to our retention, onboarding, and product strategies. Additionally, the candidate will have heavy exposure to, and work alongside, our executive leadership team.

    In this role you will:
    Serve as the primary point of contact for our partners and customer base

    Deeply understand your customers' business challenges and how to position our product suite to drive success

    Lead virtual product trainings and webinar sessions

    Develop and monitor ongoing client usage reports and success metric analysis

    Create and execute on Success Plans for each customer to drive adoption

    Identify at-risk accounts and manage churn risk

    Run quarterly business reviews to deepen relationships with key stakeholders, highlight areas of success, elicit feedback, and uncover expansion opportunities

    Work with Product to identify potential enhancements and integrations

    Collaborate with account executives on renewal and upsell opportunities identified through ongoing support

    We're looking for a candidate with:
    At least 2 years experience as a Customer Success Manager or SDR/BDR in the Saas industry

    Experience working with both marketing and sales personas

    Proficient with large data sets and using common excel functions including pivot tables, vlookups, delimiting texts

    Strong communication and prioritization skills, professional demeanor, and sound judgment

    Ability to confidently present in front of groups

    Comfort with fast paced and rapidly-changing environments

    Get stuff done, all hands on deck mentality

    Ability to efficiently manage time and

    prioritize large books of business

    Ability and desire to work remote

    About Aidentified


    Aidentified is the leader in AI-powered relationship-based prospecting, uniquely combining professional and household data to offer brands a 360o view of business prospects and the best path for engagement.

    With its proprietary algorithms – fed by 210 million consumer and 100 million professional U.S.

    profiles and powered by the latest AI and machine learning techniques – Aidentified provides organizations with unparalleled insights into prospect behavior, real-time wealth events ($20+ trillion to date), and nuanced relationship intelligence mapping.

    Brands across industries, including financial services, real estate, insurance, enterprise, non-profit, education and luxury, rely on Aidentified to connect with hyper-targeted, qualified prospects faster.

    Aidentified was founded in 2017 and is headquartered in Boston. For more information, visit

    and connect with us on

    Twitter

    and

    LinkedIn .
    We provide equal employment opportunities for all current employees and applicants for employment.


    This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, gender identity, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

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