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    Customer Success Manager - Boston, United States - StealthWatch

    StealthWatch
    StealthWatch Boston, United States

    4 weeks ago

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    Description

    Customer Success Manager - East Coast

    Are you passionate about ensuring customer satisfaction and driving success? StealthWatch is partnered with a rapidly expanding Pre-IPO vendor seeking a talented Customer Success Manager to join their team. This is an exciting opportunity for someone based anywhere on the East Coast or Central in the US.

    Role: Customer Success Manager

    Location: East Coast or Central, USA (Remote)

    Responsibilities:

    • Serve as the primary point of contact for their valued clients, ensuring their satisfaction and success with products.
    • Build strong relationships with customers to understand their needs and objectives, and proactively address any issues or concerns.
    • Collaborate cross-functionally with internal teams, including sales, product, and support, to drive customer adoption and retention.
    • Identify opportunities for upselling and expansion within existing accounts.
    • Develop and deliver training and onboarding sessions to customers to maximize their utilisation of solutions.
    • Act as a customer advocate within the company, representing their needs and feedback to inform product development and strategy.

    Qualifications:

    • Proven experience in a customer success, engineer, or similar role, within the technology industry.
    • Excellent communication, relationship-building, and problem-solving skills.
    • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
    • Strong organisational skills and attention to detail.

    Offer:

    • Competitive salary: Up to $220,000 OTE plus stock options.
    • Opportunity to join a fast-growing Pre-IPO vendor and make a significant impact.
    • Remote work flexibility, with the option to be based anywhere on the East Coast or Central.
    • Collaborative and supportive work culture.
    • Career growth and development opportunities.
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