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Customer Success Manager
1 week ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
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Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
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Customer Success Manager
1 week ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industri ...
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Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
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Retail Success Manager
1 week ago
NewStore Boston, United States**Retail Success Manager** · at NewStore Boston - Remote NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operations fr ...
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Customer Success Manager
1 week ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
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Partner Success Manager
13 hours ago
Stride Funding Inc. Boston, United StatesStride Funding is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative ...
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Customer Success Manager
1 week ago
Tines Boston, United StatesJob Details · Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources. · ...
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Retail Success Manager
1 week ago
NewStore Boston, United States**Retail Success Manager** · at NewStore · Boston - Remote · NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operatio ...
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Customer Success Manager
1 week ago
Michael Page Boston, United StatesMy client is a 150 employee global MarTech, SEO and client reviews SaaS company. They have a 30 employee team in the US and are rapidly growing. They work with both mid market and enterprise clients globally with a high focus in the travel and automotive space and clients like Tr ...
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Customer Success Manager
1 day ago
Best Buy Boston, United StatesAs the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their busi ...
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Customer Success Manager
1 week ago
TransPerfect Boston, United StatesTransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · Job Description · 1.0 OVER ...
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Manager, Technical Success
1 week ago
Snyk Boston, United StatesJob Description · Job Description · Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This ...
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Customer Success Manager
1 week ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industr ...
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Customer Success Manager
3 days ago
Remote Worker LTD. Boston, United StatesJob Description · Job Description · Our client is an industry-leading SaaS company helping customers easily organize and manage legal documents. As · Customer Success Manager, · you will report to the Director of Customer Success and support your business book from onboarding ...
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Customer Success Manager
1 day ago
Applike Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
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Customer Success Manager
1 week ago
Memfault Boston, United StatesAs one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product ...
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Dealer Success Manager
3 weeks ago
Westcreekfin Boston, United States"This is one of those "I didn't know what I was missing until I got here" situations. I love working at West Creek. The people and culture are top-notch, and the work is meaningful." "The past year I have spent so far with West Creek Financial far exceeds my expectations and has ...
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Senior Customer Success Manager
1 week ago
Clari Boston, United StatesSenior Customer Success Manager - Remote · 5+ years experience in B2B SaaS Customer Success roles · Verifiable track record of customer retention and growth by driving adoption, engagement, and experience · Aptitude for learning software and staying current on industry best pract ...
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Customer Success Manager, Boston
1 week ago
Funnel Boston, United StatesCustomer Success Manager · As a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. If you love to solve advanced data use cases, consult ...
Customer Success Manager - Boston, United States - Applause
Description
Customer Success ManagerWe are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment.
The CSM will bring Applause's best ideas, innovations, and capabilities to help our customers achieve more and improve the overall digital experience of their customers.
You will also serve as the point for issues that impact the customer's success and drive risk mitigation.The ability to work cross-functionally between Sales, Marketing, Project Management / Delivery, Finance and Product Marketing will be key in building the Customer Success team, with the goal of owning the post-sale strategy.
Key ResponsibilitiesDrive toward attainment of customer renewal/retention/churn goalsPartner closely with enterprise sales & delivery teams"Own" the customer relationship on behalf of ApplauseServe as an internal advocate for customer products and services needsWork collaboratively with other sales leaders as well as leadership in other functional groups within the CompanyEngage with sales, product management, software development, marketing and finance teams at Applause to ensure customer satisfactionDevelop and refine team metrics (e.g., renewal rates, utilization rates, case close rates, referral rates, etc.) and key performance indicatorsPlan and achieve quarterly and annual metrics and goals; report on progress to the executive team and companyRequirements5+ years of sales and/or account management experienceFamiliar with software testing and development OR has sold testing or application development toolsComfortable managing 20+ customers, holding regular QBRs and quarterly internal strategic reviews with the extended teamAbility to work independently and as a part of a teamDemonstrated success in performing well under time constraints with limited resourcesExceptional time-management and organizational skillsExcellent written and verbal communication skillsAdept at dealing with ambiguity and a frequently changing industryMust have experience with
What Makes Applause a Great Place to Work Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers.
Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world's leading brands to deliver quality digital products and experiences to their customers on a global scale.
With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.
At Applause, living our core values - In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals - informs our choices as individuals, as teammates and in our everyday interactions with customers.
Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can.
Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.Please visit to learn more about the employee experience at Applause Nation
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment.
If you believe you require a reasonable accommodation under any of the legally protected characteristics, please to complete an accommodation request.
Please note Applause will only review requests for applications that have been submitted.We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.
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Skills & Requirements Qualifications
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