-
VP, Customer Success
2 weeks ago
Rhapsody Boston, United StatesAbout Rhapsody: · Healthcare is innovating and you can be a part of it Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burd ...
-
Customer Success Director
3 weeks ago
meQuilibrium Boston, United StatesmeQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that's grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits wit ...
-
Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 week ago
Memfault Boston, United StatesAs one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product ...
-
Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 week ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
-
Customer Success Manager
1 week ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
-
Customer Success Manager
1 week ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industri ...
-
Customer Success Associate
3 weeks ago
Withings Boston, United States** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.** · Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we've become known for innovative devices which pair timeless design and advan ...
-
Customer Success Manager
1 week ago
Tines Boston, United StatesJob Details · Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources. · ...
-
Customer Success Manager
3 weeks ago
Applause Boston, United StatesCustomer Success Manager · We are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best id ...
-
Customer Success Specialist
4 weeks ago
Vista Higher Learning Boston, United StatesWHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology.WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language ...
-
Customer Success Manager
1 week ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industr ...
-
Customer Success Associate
1 day ago
Willow Boston, United StatesJob Description · Job Description · About Willow ): · Willow is an award-winning WealthTech platform powering advisors' acquisition, growth, and retention of today's investors: Women, NextGen, and Underrepresented groups. Through Willow's certificate programs (Advisor for Women ...
-
Customer Success Manager
4 days ago
Remote Worker LTD. Boston, United StatesJob Description · Job Description · Our client is an industry-leading SaaS company helping customers easily organize and manage legal documents. As · Customer Success Manager, · you will report to the Director of Customer Success and support your business book from onboarding ...
-
RVP, Customer Success
17 hours ago
Candex Boston, United StatesJob Description Job Description About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procuremen ...
-
Customer Success Associate
3 weeks ago
HealthEdge Boston, United StatesOverview · Overview: · TheCustomer SuccessAssociateatWellframesupports our health plan,providerand partner customers to achieve successduring the implementation andthroughout the customer life cycle. TheAssociatewill beanoperational point of contact for his or her assigned custom ...
-
Customer Success Manager
1 week ago
TransPerfect Boston, United StatesTransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · Job Description · 1.0 OVER ...
-
Customer Success Manager
1 day ago
Applike Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
-
Customer Success Manager
1 day ago
Best Buy Boston, United StatesAs the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their busi ...
Manager, Customer Success - Boston, United States - DivvyCloud
Description
Manager, Customer Success, Public SectorThis key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers.
This person will help to refine and execute on our customer relationship strategy as well as drive key KPIs and high retention across our Public Sector Customers.
About the TeamThe Customer Success team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year.
Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.
About the RoleThe Manager, Customer Success will work with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer health and retention.
A major part of your role will also be to coach and advance the team to high standards of excellence.
As a leader you will have a passion for solving problems, you are devoted to operational and engagement improvements, and you are committed to developing the skills of their team.
In this role, you will:
Recruit, coach, motivate and manage a high performing team while building and supporting a high-energy, customer-focused culture
Predictably manage recurring revenue and deliver high on-time renewal rates in conjunction with driving partnership and alignment with the channel
Own key metrics for your team including renewal forecast and churn management, engagement, success planning, lead generation and adoption
Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from our solutions
Personally manage escalations and negotiations alongside your direct reports
Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts, including FedRAMP authorization efforts
Be open to a hybrid working model - 3 days a week in our Boston office
The skills you'll bring include:
5-7 years of relevant customer success experience, including at least 2 years of experience leading a customer success team
Experience working with Public Sector customers, the channel and complex procurement cycles - experience working with FedRAMP authorized products is a plus
Ability to thrive in a fast-paced, ever-changing, complex environment
Strong analytic and strategic thinking – able to take customer concerns and orchestrate resources and tactics to address them
We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences.
If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
#J-18808-Ljbffr
