Customer Success Specialist - Boston, United States - Vista Higher Learning

Description

WHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology.

WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space.

WHAT IS THE ROLE ABOUT? In the Customer Success Specialist role, you will be an important partner to our Higher Education customers by conducting by being the front line of support for customers, conducting virtual product demonstrations and answering customer questions in order to show them our products potential and how to get to optimal utilization.

WHY IS THIS EXCITING? VHL is a growth organization.

The Customer Success team, like all others here, is made up of a passionate, experience and dedicated group of people that genuinely care about the relationships they build with each other and with customers.

IN THIS ROLE YOU WILL:

Onboard new customers, act as the first point of contact, provide timely responses and identify thoughtful solutions to their challengesDeliver demos/trainings to customers that show how to optimize usage of VHL digital tools, products and platformsProvide pre/post-sales account management support to sales team membersEnsure timely day-to-day account administration and activity updates in CRMAssist with scheduling and coordinating of customer event, demonstration, training and meeting logisticsElevate the customers experience by identifying workflow/process improvement areasCreate customized sales documents, marketing collateral and presentation materialsCollaborate with other departments on special projects when neededYOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)Bachelors degree minimum2+ years minimum of experience in a customer success, customer support, sales support, account management or similar role1+ years minimum of experience conducting in-person and/or virtual product demos, presentations or trainings for customersExperience using video-conferencing tools (GTM, WebEx, Zoom, etc.)Experience using a CRM (i.e.

Hubspot, salesforce, or other) to manage accountsStrong client/customer relationship building and management skillsWillingness to travel a couple of times/year to necessary team/company meetingsIDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE)Experience working and/or teaching in Higher EducationFamiliarity with digital education technology products; VHL specific a plusExperience using SalesforceLOCATION

• Hybrid Boston/RemoteThis role is a Hybrid Boston, MA/remote work arrangement during the work week.

Our office is located at 500 Boylston Street, Boston, MA. Candidates must reside locally and within a reasonable distance to the office to be considered. Relocation assistance is not available for this role.#J-18808-Ljbffr