-
Customer Success Specialist
21 hours ago
Atlantic Group Boston, United StatesThe Atlantic Group has partnered with a reputable company in Boston who is actively looking to hire a Customer Service Representative This is a great opportunity for a recent college grad looking to start their professional career. · Pay: $20/hr · Job Description: · Answering or ...
-
Customer Success Manager
4 weeks ago
Memfault Boston, United StatesAs one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product ...
-
Customer Success Manager
3 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 week ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If Yes, then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to help ...
-
Customer Success Manager
2 weeks ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If "Yes," then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to he ...
-
VP, Customer Success
1 day ago
Rhapsody Boston, United StatesAbout Rhapsody: · Healthcare is innovating and you can be a part of it Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burd ...
-
Customer Success Manager
2 weeks ago
Colossus, LLC Boston, United StatesCaliber is looking for a Customer Success Manager to join our team As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer's ...
-
Customer Success Manager
1 week ago
PSG Global Solutions Boston, United StatesCustomer Success Manager (Eastern Time Zone Territory- Remote Eligible) Smartsheet is looking for a Customer Success Manager to manage a set of commercial accounts to help promote a high level of customer satisfaction, successful product use, and cus Customer, Manager, Remote, Te ...
-
Customer Success Manager
3 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
customer success manager
3 days ago
Klaxoon Boston, United StatesCUSTOMER SUCCESS MANAGER - BOSTON (F/H/X) · CUSTOMER SUCCESS MANAGER - BOSTON (F/H/X) · The opportunity · The position · The Customer Success team contributes to a unique experience for our customers. As part of a strong team, you will be the preferred contact for clients and w ...
-
Head of Customer Success
2 weeks ago
Orby AI Boston, United StatesLocation: Boston · Hi, we're OnRamp. We're hiring for a Head of Customer Success responsible for the strategy and execution of the post-sale customer lifecycle. We're growing super fast and have great momentum: a cutting-edge product, enthusiastic customers, and a sizable new rou ...
-
Customer Success Manager
6 days ago
Kiddom Boston, United StatesAbout Kiddom · Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to ...
-
Customer Success Manager
1 week ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
-
Customer Success Manager
2 weeks ago
Paperless Parts Boston, United StatesPaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitabilit ...
-
Customer Success Manager
1 week ago
Alpaca Boston, United StatesYour Role: · As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to ...
-
Customer Success Manager
3 weeks ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
-
Customer Success Manager
1 week ago
Zscaler Boston, United StatesAbout Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companys cloud-native platform that protects thousands of customers from cyberattacks and data lo ...
-
Customer Success Manager
1 week ago
Trellint Boston, United StatesJob Summary: · About Us · Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. · Our ...
-
Customer Success Manager
2 weeks ago
Threat Stack, Inc Boston, United StatesThreat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them. · Primary Responsibilities: · Ensure our customers are happy and are getting value out ...
-
Customer Success Manager
6 days ago
Iron Mountain Inc Boston, United StatesCustomer Success Manager · Boston , · Massachusetts · Remote Eligible in Massachusetts - J · Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to ...
RVP, Customer Success - Boston, United States - Candex
Description
Job Description Job Description About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact.
Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe.
Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases Everyone winsWe serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations.
We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX.Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
Position OverviewCandex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth.
You will cover worldwide customers, track record thriving in a high growth startup, have a strong understanding of Procurement customers.
Our Strategic RVP, Customer Success works closely with customers to ensure high levels of satisfaction, identify growth opportunities and support issue resolutions.
You will be responsible for full account management including strategic positioning, product promotion and driving the customer organization's adoption of Candex.
In addition, you will provide technical support to customers with the goal of increasing product satisfaction and to provide feedback to the Product Development team to improve product offerings.
The RoleOversee and drive launch of new clients including executive account management, strategic positioning, building and demonstrating the value proposition, technical coordination, training & communications plansIdentify key client contacts to build a network, connect with SMEs, users and drive adoptionOversee and address any client or supplier support or technical issuesPerform data analytics and watch KPIs to drive Candex usage and revenue growthConduct Business Reviews with Clients, including executive sponsorsProvide projections per client and measure progress against projectionsIdentify and execute on new business and client expansion opportunitiesIdentify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clientsUnderstand of Candex's products inside and outCreate policies and procedures to optimize customer experienceSupport sales as neededQualificationsRelevant experience in Procurement, Procurement Operations, or Procurement transformationExperience working in large Fortune 500 companiesFantastic interpersonal leadership and influencing skills.
Highly organized and an excellent communicator, both oral and writtenYou are capable of influencing clients to do more, while building relationships and establishing trustYou are self-motivated and self-directed, constantly seeking out new contacts and coming up with innovative approaches to grow Candex' businessCore SkillsBachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, FinanceProficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPointKnowledge of customer service practicesTechnical aptitude and ability to learn software programsKnowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)Knowledge and/or experience with Accounts Payable and Payment processes & softwareExperience with Customer Relationship Management (CRM) softwareBusiness fluent in a second language is a plusWhy Work With UsWe are humble, hungry, intelligent and collaborativeUnlimited PTO and a flexible working environmentWe offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution)We also provide LIfe Insurance, STD and LTDWellbeing benefits through Employee Assistance Program, Spring Health and OneMedical401(k) Retirement PlanHome Office SetupTeam-building off-sites and outingsEqual Opportunity Employer Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements.
However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us.
Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds.
Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out#J-18808-Ljbffr
