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    Service Excellence Advocate - Houston, United States - Empower Pharmacy

    Empower Pharmacy
    Empower Pharmacy Houston, United States

    3 weeks ago

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    Description


    Company OverviewEmpower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation.

    We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

    What sets us apart is our relentless focus on three core values:
    People, Quality and Service.

    Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare.

    Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

    You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you.

    Here, youll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference.

    We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

    Lets revolutionize healthcare, together. Join us and be a part of something extraordinary.

    Position SummaryAs a Service Excellence Advocate , you will be an essential part of our commitment to providing exceptional customer service and ensuring a positive experience for our valued customers.

    This role requires individuals who excel in customer service, communication, and problem-solving, and who are dedicated to upholding the highest standards of service quality to ensure customer satisfaction and retention .Duties and ResponsibilitiesGreet s and assist customers in a friendly and professional manner.

    Provide s information about compounding services and answer s customer inquiries.
    Address es customer concerns and ensures their needs are met promptly and effectively.

    Collect s feedback from customers through surveys, comment cards, and in-person interactions .Actively listen to customer suggestions, concerns, and comments.

    Document s and report feedback to the Service Excellence Team Leader for analysis.
    Provides educational materials and information to customers about compounding medications.
    Assist s customers in understanding their prescriptions and medication regimens.
    Offer s guidance on proper medication storage and administration.
    Collaborate s with fellow team members and other pharmacy staff to ensure a seamless customer experience.
    Communicate s updates, improvements, and relevant information to customers and team members.
    Address es customer issues or complaints promptly and professionally.
    Work s with the Service Excellence Team Leader and pharmacy staff to resolve customer concerns to their satisfaction.
    Participate s in service improvement initiatives by identifying areas for enhancement based on customer feedback and team observations.
    Assist s in implementing changes to improve service quality, streamline processes, and enhance customer satisfaction.
    Performs other duties as assigned.
    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required . Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
    While performing the responsibilities of the job, the employee is required to talk and hear .

    The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices.

    The employee is regularly required to move about the office and around the corporate campus.

    The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

    Vision abilities required by this job include close vision.
    Knowledge and SkillsAbility to cope with varied levels of workload and multiple tasks.
    Must be able to work in a fast paced and changing environment.
    Strong time management and organizational skills.
    Excellent communication skills, both verbally and in writing.
    Willingness to be a team player and promote a positive team environment.
    Excellent attention to detail.
    Flexible and proactive to meet varied patient and company needs.
    Self-motivated and able to work independently.
    Strong interpersonal and de-escalation skills.


    Key CompetenciesCustomer Focus:
    Ability to build strong customer relationships and deliver customer centric solutions

    Optimizes Work Processes:
    Know the most effective and efficient processes to get things done, with a focus on continuous improvement

    Collaborates:
    Builds partnerships and works collaboratively with others to meet shared objectives

    Resourcefulness:
    Secures and deploys resources effectively and efficiently

    Manages Complexity:
    Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems

    Ensures Accountability:
    Holds self and others accountable to meet commitments and objectives

    Situational Adaptability:
    Adapts approach and demeanor in real time to match shifting demands of different situations

    Communicates Effectively:
    Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
    Experience and QualificationsHigh school diploma or GED. College education preferred but not required.

    Registered with the Texas Board of Pharmacy as a Pharmacy Technician (Preferred).3 years of pharmacy experience or healthcare related experience preferred.

    Experience in Microsoft Office (Word, Excel, Outlook, etc.).

    Employee Benefits, Health, and WellnessNo-Cost Medication :
    Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.

    Onsite Health & Wellness IV Therapy Drips:
    Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.

    Comprehensive Medical, Dental, and Vision Options:
    Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family

    Telehealth visits:
    Access board-certified Doctors anytime, anywhere for you and your family

    Paid & Volunteer Time Off:
    Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
    Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions

    Life & AD&D Coverage:
    Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
    FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)

    401K Dollar-for-Dollar Up to 4%:
    Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%

    Company Paid Long-Term Disability:
    Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time

    Flexible Schedules:
    Balance work and life seamlessly with our flexible scheduling options

    Rewards & Recognition Program:
    Your hard work doesn't go unnoticed enjoy rewards and recognition beyond your paycheck

    Additional Voluntary BenefitsAccident Insurance:
    Pays a lump sum benefit to help cover expenses following an accidental injury

    Hospital Indemnity Insurance:
    Enhance your peace of mind with supplemental hospital insurance for unexpected stays

    Critical Illness:
    Protect your finances from the expenses of a serious health issue

    Short-Term Disability:
    Protect your income during illness or injury with short-term disability coverage

    Supplemental Life & AD&D:
    Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage

    Legal Services:
    Access professional legal assistance to address concerns confidently

    Identity Theft Protection:
    Safeguard your identity and finances with our identity theft protection benefit

    Pet Insurance:
    Care for your furry family members with our pet insurance coverage

    Employee Assistance Program:
    Confidential counseling and support services for a holistic approach to your well-being.#J-18808-Ljbffr
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