Service Excellence Advocate - Houston, United States - Empower Pharmacy

Empower Pharmacy

Verified Company

Houston, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

As a Service Excellence Advocate, you will be an essential part of our commitment to providing exceptional customer service and ensuring a positive experience for our valued customers.

This role requires individuals who excel in customer service, communication, and problem-solving, and who are dedicated to upholding the highest standards of service quality to ensure customer satisfaction and retention.

Duties and Responsibilities:

Greets and assist customers in a friendly and professional manner.
Provides information about compounding services and answers customer inquiries.
Addresses customer concerns and ensures their needs are met promptly and effectively.
Collects feedback from customers through surveys, comment cards, and inperson interactions.
Actively listen to customer suggestions, concerns, and comments.
Documents and report feedback to the Service Excellence Team Leader for analysis.
Provides educational materials and information to customers about compounding medications.
Assists customers in understanding their prescriptions and medication regimens.
Offers guidance on proper medication storage and administration.
Collaborates with fellow team members and other pharmacy staff to ensure a seamless customer experience.
Communicates updates, improvements, and relevant information to customers and team members.
Addresses customer issues or complaints promptly and professionally.
Works with the Service Excellence Team Leader and pharmacy staff to resolve customer concerns to their satisfaction.
Participates in service improvement initiatives by identifying areas for enhancement based on customer feedback and team observations.
Assists in implementing changes to improve service quality, streamline processes, and enhance customer satisfaction.
Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear.

The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices.

The employee is regularly required to move about the office and around the corporate campus.

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

Knowledge and Skills:

Ability to cope with varied levels of workload and multiple tasks.
Must be able to work in a fast paced and changing environment.
Strong time management and organizational skills.
Excellent communication skills, both verbally and in writing.
Willingness to be a team player and promote a positive team environment.
Excellent attention to detail.
Flexible and proactive to meet varied patient and company needs.
Selfmotivated and able to work independently.
Strong interpersonal and deescalation skills.

Key Competencies

Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Resourcefulness: Secures and deploys resources effectively and efficiently.
Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications:

High school diploma or GED. College education preferred but not required.
Registered with the Texas Board of Pharmacy as a Pharmacy Technician (preferred).
3 year's of pharmacy experience or healthcare related experience preferred.
Experience in Microsoft Office (Word, Excel, Outlook, etc.).

Benefits:

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No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
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Onsite Health & Wellness