Global Client Advocate- Real Estate, Hospitality - Houston, United States - WTW

WTW

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Global Client Advocate within Corporate Risk and Broking (CRB), you will be responsible for achieving overall financial performance of the client team through a variety of methods including maintaining & retaining a F1000 client portfolio, driving new sales with new clients by active prospecting, generating new expansion opportunities from existing clients, deploying resources efficiently to ensure profitability and developing and maintaining relationships with Fortune 1000 clients and risk and finance buyers.

Client Advocates focus on specific assigned large and/or complex clients/ prospects and are responsible for account planning, pricing and client profitability as well as delivering the highest level of customer service as a primary point of contact for clients in CRB.

The Role

Coordinate activities from across WTW to ensure excellence in the client experience
Lead the RFP process for new and expanded opportunities
Drive pricing of services and appropriate allocation
Drive profitable growth from the assigned portfolio of clients and prospects
Achieve target revenues in the following areas:
Maintain a core book of revenue
Achieve revenue growth by creating effective sales strategies to new clients or upsell to current clients
Strong client retention
Ensure all clients have an Independent Client Service review at least every two years
Build deep client relationships and manage the totality of the client relationship to meet Client KPIs and deliver excellence in the client experience
Embrace the responsibility to demonstrate inclusive, positive, and colleague empowered leadership as a member of the Client Management function's senior leadership team.
Develop and use a deep understanding of WTW's capabilities and expertise across the company
Build diverse and inclusive teams through strategic internal and external talent identification and recruitment
Develop and mentor others

The Requirements

15+ years of experience managing highly complex global accounts
Must hold all regulatory licenses, certifications, or other requirements applicable under local/national legislation.
Must be availability to travel on an as needed basis
Prior experience working with C-Suite level required
Industry focus specialization a plus
Sales experience a definite plus
Equal Opportunity Employer/Vet/Disability_