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    Senior Customer Delivery Manager - San Francisco, United States - Outsight

    Outsight
    Outsight San Francisco, United States

    4 days ago

    Default job background
    Description
    Outsight's software solutions track the motion of people and vehicles using 3D LiDAR data.


    Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.


    Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, and Sophia-Antipolis (Nice).

    To support our global outreach, we also operate commercial offices in UK, Belgium, Spain, Hong Kong, and Singapore.

    Also, you can find below some interesting links about who we are and what we do :

    Insights about Outsight

    Our Video center showcases some applications of our technology

    Some articles to better understand what we do: Outsight in a nutshell, How LiDAR helps Airports with increasing traffic? and People Monitoring using LiDAR

    Position overview :

    Join Outsight as a Senior Customer Delivery Manager and lead the way in delivering outstanding service to our clients.

    In this pivotal role, you will be responsible for upholding service level agreements (SLAs), upholding top-notch service quality, and nurturing valuable customer connections.

    Additionally, you will play a key part in our San Francisco office, overseeing a dedicated team focused on providing exceptional services.

    What will be your contribution?

    Managing the customer relationship:

    Build and maintain robust relationships with key stakeholders within our clients' organizations.

    Deeply understand client needs and effectively manage their expectations to foster long-term partnerships.

    Developing and managing service delivery plans:

    Collaborate with clients to craft detailed service delivery plans that align with their unique needs and specified SLAs.

    Ensure plans are comprehensive, incorporating clear timelines, budget outlines, and resource allocations.

    Managing the delivery team:

    Lead and manage the team dedicated to stellar service delivery.

    Establish clear objectives, delegate tasks strategically, and provide continuous support and mentorship to team members.

    Performance Monitoring:

    Vigilantly monitor the execution of service delivery, ensuring alignment with planned objectives.

    Proactively identify and address any potential risks or deviations, maintaining service excellence.

    Reporting to the client:

    Maintain consistent and open communication with clients regarding the status of their service delivery.

    Ensure all changes and potential issues are promptly communicated and addressed.

    What are the requirements for the role?

    Bachelor's or Master's degree from a top engineering, business schools or academic equivalent.

    Over 10 years of experience in roles that require direct customer interaction and management.

    At least 5 years of experience leading teams and managing complex projects in a dynamic environment.

    Comprehensive knowledge of service delivery principles and best practices.

    Exceptional communication and interpersonal skills, crucial for building relationships and leading teams.

    Ability to operate effectively both independently and as an integral part of a larger team.

    Why join us?


    A fast-growing leader in the burgeoning field of 3D Edge AI software (73 patents filed, many customers all around the world), awarded the 2023 Edge AI and Vision Product of the Year, among many others.


    The opportunity to work in an international start-up on the rise with significant resources and high growth, working with dynamic, experienced and multidisciplinary teams.

    A position in which you can grow quickly and express your creativity & potential.

    Working with visionary and passionate management.

    Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce.

    Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws.

    Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.
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