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    Work Control Dispatcher - Orlando, United States - Insight Global

    Insight Global
    Insight Global Orlando, United States

    1 week ago

    Insight Global background
    Description
    This position will serve as the communications and information center for all incoming work requests for the campus.

    This person will provide essential support to students, faculty, staff, and visitors for the operational maintenance and sanitation of campus buildings.

    Prioritize, validate, and distribute all incoming work requests for all main and satellite campus buildings

    Respond to trouble calls/work orders, determine the best way to route them, and dispatch the appropriate on-call personnel


    Update IWMS (Integrated Workplace Management System) work orders to serve as primary and permanent history of work dispatched, completed, material and time billed.

    Monitor parameters of HVAC equipment, critical laboratories, server rooms and buildings utilizing computer monitoring software.

    Respond to all alarms in accordance with standard operating procedures and as necessary, notify the appropriate on-call personnel.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    Customer service background

    Great phone presence

    Exceptional written and verbal communication

    Nice to Have Skills & Experience

    Background in facilities and utilities (HVAC, mechanical, electrical, plumbing)


    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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    Job Description · This position will serve as the communications and information center for all incoming work requests for the campus. This person will provide essential support to students, faculty, staff, and visitors for the operational maintenance and sanitation of campus bui ...

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    Job Description · This position will serve as the communications and information center for all incoming work requests for the campus. This person will provide essential support to students, faculty, staff, and visitors for the operational maintenance and sanitation of campus bui ...

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