Lead Security Dispatcher - Orlando, United States - AdventHealth Orlando

AdventHealth Orlando

Verified Company

Orlando, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Security Dispatcher

Location:
AdventHealth Orlando-601 East Rollins Street Orlando, FL 32803

All the benefits and perks you need for you and your family:

Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger.

It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together we are even better.

Schedule:
Full Time

Shift :
Day

The Community You'll be Caring For:AdventHealth Orlando**- AdventHealth Orlando is a lush tropical campus and our flagship hospital.

This 1,414bed hospital serves as the major tertiary facility for much of the Southeast, the Caribbean and South America.
We are already one of the busiest hospitals in the nation, providing service excellence to more than 50,000 inpatients each year.

The role you'll contribute:

The Security Operations Center (SOC) Lead Dispatcher will work closely with the SOC Supervisor to monitor and manage ongoing SOC processes, programs, and functions across AdventHealth Central Florida Division (CFD).

The SOC Lead Dispatcher will assist team members with day-to-day operations and ensure ongoing emergency and routine incidents or situations are appropriately communicated and/or elevated to the appropriate level as each case requires.

In addition, the SOC Lead Dispatcher works under the direction of the SOC Supervisor as a SOC Dispatcher to coordinate the Security Dispatcher, Maintenance, BioMed, Transport, Interpreter Services, AeroScout Alarms, Security Dispatch, Panic Alarms, Door Alarms, Fire Alarms, Incident Notification, Decedent Care process, HUGS Alarms operators and daily operational activities of the SOC.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

Maintains effective and efficient operation of the Security Operations Center by monitoring operators work performance, ensuring that routine and emergent calls are answered promptly, prioritized, and dispatched accordingly
Keeps the SOC Supervisor apprised of any significant incidents or matters involving the SOC and personnel
Conducts onthejob training and documents daily progress for newly hired team members in accordance with the SOC Training Program
Serves as point of contact in the absence of SOC Supervisor and escalates incidents as required Communicates and documents Security Officer activities for routine patrols, posting, and assignment of calls for service.
Answers emergency and nonemergency telephone for the Security Operations Center.
Performs facility electronic lockdown as directed by department policy.
Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated. Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms.
Delivers customer service that is knowledgeable, empathetic, patient, prompt, and courteous by positively engaging with each customer and establishing a high degree of satisfaction
Documents calls for service utilizing a Computer Aided Dispatch (CAD) software.
Maintains logs of all deceased patients within the AdventHealth System and receives information via telephone from the legally authorized person regarding arrangements for the release of deceased patients from AdventHealth.
Utilizes phone and mass notification systems to notify Hospital stakeholders and leadership of significant events
Provides clear, detailed, and concise documentation (including customer communication, troubleshooting & resolution steps) in the various computerized ticketing systems to ensure high accuracy and quality of work
Contributes to the overall success of the team by achieving quality assurance and productivity goals

Qualifications:

The expertise and experiences you'll need to succeed:

KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

Good verbal and written communication skills and working knowledge of English grammar and spelling
Ability to supervise personnel and complete tasks and projects including organization, scheduling, and prioritizing work assignments
Good technical computer knowledge and skills including, but not limited to, Windows, Word, Excel, Outlook, PowerPoint, Computer Aided Dispatch (CAD) software, CCTV, access control, alarm monitoring, etc. with ability to perform basic preventive maintenance and troubleshooting pro