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    Customer Service Phone Representative - Phoenix, United States - Upgrade, Inc.

    Upgrade, Inc.
    Upgrade, Inc. Phoenix, United States

    3 weeks ago

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    Description

    **Customer Service Phone Representative - Weekend Shift**

    Phoenix / Customer Service / Full-time Upgrade is a fintech unicorn founded in 2017. In the last four years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $7 billion in affordable and responsible credit. Our innovative Upgrade Card combines the flexibility of a credit card with the low cost of an installment loan. Our latest offering, Rewards Checking, gives customers access to no-fee checking accounts with 2% cash back rewards on common everyday spending. Learn more about the team. Upgrade has been named a Best Place to Work in the Bay Area by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received Best Company for Women and Best Company for Diversity awards from Comparably. Upgrade has been included in the 2021 Inc. 5000 list of the fastest-growing private companies in America. We are looking for new team members who get excited about designing and implementing new and better products to join a team of 750 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

    Our Customer Service team is hiring for **Customer Service Representatives.** We are looking for detailed oriented individuals to assist our customers over the phone with the loan application process from start to finish, including reviewing financial and identifying documents, assisting applicants over the phone, gathering additional documents and following up with applicants to verify financial information to recommend a decision for the loan application. Our customer service representatives also assist with answering questions about Upgrade products, assisting customers with troubleshooting and technical assistance while delivering world class customer service. This is a dynamic role partnering with our customers to provide a best in class experience. Come join us to make a meaningful difference in people's lives.

    Our Customer Service Representative works on a world-class team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a self-starter, go-getter, and customer service guru.

    **COVID-19** Our office space exceeds OSHA and CDC guidelines for workspaces amidst COVID-19. This is an in office position. ** *It gets better :* Great OPEN office environment Conveniently located in the heart of downtown Phoenix Close to light rail and public transportation New Hire Training Program Comprehensive benefits package: Medical, dental, vision, life & disability insurance Paid parking Monthly Wellness Incentive Program Paid time off Kitchen stocked with beverages, snacks & treats

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Location: 2 N. Central Avenue, Suite 1000

    **Share** **What you'll do**

    + Provide excellent customer service to inbound and outbound calls, **100+ calls per day** Jack of all trades: Answer continuous inbound calls in the following departments; Customer Service, Application by Phone, and Verifications. Be an expert on our product and processing a flexible mindset you will be required to adapt to changing policy and procedures on a constant basis while maintaining high quality to your work. Review financial documents submitted by the borrower. Verify and calculate customer income. Detect suspicious and fraudulent loan applications. Meet or Exceed production, quality, and customer service goals.

    + **Customer Service: 1 year (Required)**

    + **High Volume Call Center: 2 years (Required)**

    + **Financial Services: 1 year (Required)**

    + US work authorization (Required)High school or equivalent (Preferred)

    + Knowledge of Zendesk or other CRM applications is a plus.

    + Team player.

    + Detailed oriented.

    + Excellent verbal and written communication skills.

    + Ability to multitask.

    + Strong problem solving and analytical skills.

    + Ability to thrive in a changing and fast-paced environment.

    + Proficient with Excel, Word, and Outlook.

    + Dependable - more reliable than spontaneous.

    + People-oriented - enjoys interacting with people and working on group projects

    + Location: 2 N. Central Avenue, Suite 1000, Phoenix, AZ 85004

    + Job Type: Full-time

    + **Pay: $ per hour/monthly bonus up to 20% based on performance $500 bonus potential after training**

    + Benefits:401(k) / 401(k) matching

    + Dental insurance

    + Disability insurance

    + Flexible spending account

    + Health insurance

    + Health savings account

    + Life insurance

    + Paid time off

    + Parental leave

    + Referral program

    + Vision insurance

    **COVID-19** Our office space exceeds OSHA and CDC guidelines for workspaces amidst COVID-19. This is an in office position.

    **It gets better :** - Great OPEN office environment - Conveniently located in the heart of downtown Phoenix - Close to light rail and public transportation - New Hire Training Program - Comprehensive benefits package: Medical, dental, vision, life & disability insurance - Paid parking - Monthly Wellness Incentive Program - Paid time off - Kitchen stocked with beverages, snacks & treats

    *We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

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