Refugee and Immigration Services - Phoenix, United States - Lutheran Social Services of the Southwest

Lutheran Social Services of the Southwest

Verified Company

Phoenix, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.

Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.

Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.

Exempt:
Non-Exempt

Base Wage:
$19.00 per hour

Reports to:
Associate Director

Department:
Refugee and Immigration Services

Program:
Refugee and Immigration Services

Location:
Phoenix, Arizona

Position Type:
Regular

Date Reviewed:
September 2023

General Description:

Under the direction of the Associate Director, provide receptionist support to the Refugee and Immigration Services, to act as receptionist to the community and clients of Lutheran Social Services of the Southwest by always presenting a professional demeanor and appearance; to perform a variety of clerical and administrative support duties; and to provide information and assistance to the public.

Maintain confidentiality in all aspects of the position.

Essential Duties and Responsibilities include the following:

WEIGHT

DESCRIPTION

10
Retrieve messages from phone system voice mail at the beginning of each day and throughout the day as needed. Switch phone system to night ring when leaving for the day.
1 Answer phones, transfer calls appropriately using all options available to locate staff for caller, including the paging system.
1 Provide basic information to callers or visitors on Lutheran Social Services of the Southwest programs.
1 Greet clients and visitors professionally and courteously. Announce appointments to staff. Ask appointments to wait in reception area until staff is ready.

Maintain the general appearance of the waiting/reception area.

10
Support Resettlement Staff by compiling arrivals list and assurances list, opening new client files, data entry, and other program support tasks.

Perform typing/word processing to assist program staff.

10
Provide general office support such as filing, photocopying, faxing, etc.

Schedule staff appointments as requested.

Distribute mail and accept deliveries with notification of appropriate person.

All other duties as assigned.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High school and a minimum of 2 years of experience or post-high school education/training.

Language Skills:

Ability to communicate clearly. Ability to listen and perceive need, working with people from diverse backgrounds non-judgmentally. Ability to effectively present and represent LSS-SW and
the Division's needs to religious and community groups as well as others in the social services community.

Mathematical Skills:

Ability to understand basic math and calculations.

Reasoning Abilities:

Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information. Ability and confidence to make decisions when appropriate and when to solicit guidance.

Physical Demands/Work Environment:

The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to sit or stand for long periods of time. The employee frequently is required to use hands to hold objects and operate office equipment.
The employee is required to be able to listen and communicate effectively.
The employee may be required to occasionally lift and/or move up to 25 pounds.
The noise level in the work environment varies with the activity level of the facility.
Maintain valid AZ Driver License and reliable transportation.
Ability to work within mission of LSS-SW.