Customer Service Representative - Duluth, United States - Classic Collision Inc

Classic Collision Inc Duluth, United States

3 weeks ago

Description

Customer Service Representative

Classic Collision is now hiring a
Customer Service Representative.

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:
To offer quality service to its customers with integrity and honesty.

Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

We look forward to you joining our team

Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.

Responsibilities

Explain and educate customers on repair process on a high level, including insurance claim information and processes.
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
May assist in customer communication throughout the repair process.
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
Follow up on all DRP assignments present and past to maintain sales for the center.
Maintain DRP logbooks and Enterprise ARMS daily.
Secure proper payments
Assist with reconciling invoices to payables report daily and monthly (as applicable)
Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
Perform other administrative tasks and duties as required to successfully meet the needs of the business.
Other duties as assigned.

Qualifications

Must be at least 18 years of age.
Previous experience in customer service, sales, or other related fields is preferred.
Must have a valid driver's license and be eligible for coverage under company insurance policy.
Effective communication (written and verbal) and interpersonal skills are required.
Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Behaviors/Competencies:

Integrity-Respect and accountability at every level and every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

Innovation-Develops and displays innovative approaches and ideas to our business

Teamwork-Contributes to building a positive team spirit andsupports everyone's efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear.

The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.

Classic Collision is an

Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application.

This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Customer Service Representative

3 weeks ago

Primerica Duluth, United States Full time

Join Our Team · In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primer ...
Customer Services Representative

2 weeks ago

Jen & Co. Duluth, United States

Job Description · Job DescriptionJob description · CSR - Customer Service Representative job · We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any eme ...
Customer Service Representative

6 days ago

Nth Degree Duluth, United States

** Customer Service Representative** · **Job Category****:** Tradeshow Operations **Requisition Number****:** CITYO001067 Showing 1 location · Open Location · Duluth, GA 30096, USA · Open Location · Duluth, GA 30096, USA · **Job Details** · **Description** · Were seeking ...
Registration Services Representative

3 days ago

St Lukes Hospital Duluth, United States

JOB SUMMARY The Registration Services Representative is responsible for providing support to facilitate patient access into the St. Luke#s Hospital system by performing the pre-registration, registration and insurance verification functions. All communications are conducted in a ...
Customer Service Representative

5 days ago

US Auto Sales Duluth, United States

**Customer Service Representative** · 1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 **Position Summary** · The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successfu ...
workplace services representative

2 days ago

Randstad Duluth, United States

workplace services representative. · duluth , minnesota · posted 1 day ago · job details · summary · $16 - $16.50 per hour · contract · high school · category computer and mathematical occupations · reference · job details · job summary: · A Workplace Services Representati ...
Patient Service Representative

6 days ago

ChiroTouch Duluth, United States

**IPS- Integrated Practice Solutions** · **Patient Service Representative** · **Professional Services - Duluth, GA - Full Time** · IPS (Integrated Practice Solutions) is formed by multiple technology-focused companies that include ChiroTouch, ACOM Health, ClinicSource, and Rev ...
Clinical Service Representative

8 hours ago

WellStreet Urgent Care Duluth, United States

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in Piedmont Urgent Care's fast paced ...
Customer Service Representative

1 day ago

Napa Home & Garden Duluth, United States

About Us:Napa Home & Garden, a dynamic home decor wholesaler, with its headquarters in Duluth, GA is searching for a driven, energetic team player to join our growing team. We provide sophisticated products for the home, selling to style-conscious retailers via a best-in-class sh ...
Construction Representative Services

3 weeks ago

Short Elliott Hendrickson, Inc Duluth, United States

Job Description · Job DescriptionImagine being an employee-owner of a company guided by engaged and empowered team members like yourself. Where a culture of respect, flexibility, and accountability aren't just ideals - they're our foundation, and diverse backgrounds and perspecti ...
Customer Service Representative

1 day ago

HCLTech Duluth, United States

Job Description · Job DescriptionWe are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and compla ...
Customer Service Representative

5 days ago

eTeam Duluth, United States

Primary Responsibilities: Support inbound inquires for customers supporting product knowledge, customer service, and assist customers with scheduling and registration. · Basic Qualifications: 1 year Experience required in Customer Service. · PC Proficient Operation of compute ...
Guest Service Representative

4 days ago

Embassy Suites Atlanta/Sugarloaf, GA Duluth, United States

Job Description · Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service ...
Part Time Food Service Representative

3 weeks ago

St. Anns Residence Duluth, United States Part time

Position Description · Work with a great team in a friendly atmosphere for a wonderful assisted living facility. We are looking for motivated people with a dedication to working with senior citizens in a residential setting. The mission of Saint Ann's Residence is to enhance the ...
Client Services Representative I-Lab

1 week ago

St. Luke's Duluth, United States

Summary · JOB SUMMARY The primary focus of Client Services Representative I-Lab will be on development towards being able to complete the tasks of the Client Services Representative II-Lab. In preparation to assume the duties and advance to the CSR II position, the CSR I is resp ...
Overnight Member Services Representative

3 weeks ago

Planet Fitness - PF Baseline Fitness Duluth, United States

Job Description · Job DescriptionBenefits:Flexible schedule · Free food & snacks · Free uniforms · Opportunity for advancement · Training & development · Job Summary · The Awake Overnight Member Services Representativewill be responsible for creating a positive member experience ...
Customer Service Representative I

5 days ago

Metro City Bank Duluth, United States

** Customer Service Representative I** · **Job Category****:** Branch Operations **Requisition Number****:** CUSTO001234 Showing 1 location **Job Details** · **Description** · Title: Customer Service Representative I · Department: Branch Operations · Reports to: Branch Manag ...
Customer Service Representative 3

6 days ago

Primerica Duluth, United States

****Join Our Team**** · Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safe ...
Employee Service Center Representative

3 days ago

Essentia Health Duluth, United States Full time

· Job Description: · Responsible for providing accurate, timely, and high-quality responses to human resource (HR) related inquiries received from Essentia Health employees. Inquiries are received via telephone and/or electronic correspondence and include but are not limited to ...
Commercial Lines Customer Service Representative

3 weeks ago

Reliable Insurance Agency Duluth, United States

Job Description · Job DescriptionSalary: · Purpose of Job: · To provide additional support to commercial lines clients by supporting commercial lines teams in daily tasks and policy processing. · To provide prompt, efficient, high quality service to all RIA clients · Responsibil ...