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    Commercial Lines Customer Service Representative - Duluth, United States - Reliable Insurance Agency

    Reliable Insurance Agency
    Reliable Insurance Agency Duluth, United States

    4 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:

    Purpose of Job:

    • To provide additional support to commercial lines clients by supporting commercial lines teams in daily tasks and policy processing.
    • To provide prompt, efficient, high quality service to all RIA clients

    Responsibilities:

    • Certificates of insurance/evidence of property documents
    • Processing/preparing auto ID cards
    • MVRs
    • Login to carrier sites daily to download and distribute policy/billing documents
    • Processing commercial lines account manager documents when available to do so
    • Cancellations/Reinstatements
    • Preparing policy books
    • Carrier follow ups
    • Further career development through continuing education and obtaining designations

    Job Qualifications:

    • Advanced computer skills
    • Self-Motivation
    • Ability to work in a team environment
    • Ability to work extra hours during heavy workloads
    • Accessibility after normal business hours
    • Willingness to take direction from fellow colleagues
    • Professional customer service telephone skills
    • Exceptional communication and time management skills
    • Ability to multitask
    • Willingness to work at all locations

    Performance Measurements:

    • Semi-annual performance reviews will be conducted which entail, but are not limited to, new business production, processing efficiencies, workload management and account retention.

    Benefits:

    • 401k Match
    • Profit Sharing
    • Section 125 - Daycare, Health, Dental & Vision
    • 35 Hour Work Week
    • Vacation
    • PTO
    • 7 Paid Holidays & Birthday off
    • HSA Health Insurance - 100% of Employee Paid
    • $50,000 Life Insurance - option to purchase additional coverage on employee, spouse & dependents at your cost
    • Licensing & CE Scheduled & Paid by Agency
    • Group Long Term Disability - at your cost
    • Group Dental - at your cost
    • Group Vision - at your cost
    • Aflac Benefits - at your cost
    • LegalShield - Shared cost

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