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    Patient Service Representative - Duluth, United States - ChiroTouch

    ChiroTouch
    ChiroTouch Duluth, United States

    2 weeks ago

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    Description

    **IPS- Integrated Practice Solutions**

    **Patient Service Representative**

    **Professional Services - Duluth, GA - Full Time**

    IPS (Integrated Practice Solutions) is formed by multiple technology-focused companies that include ChiroTouch, ACOM Health, ClinicSource, and RevolutionEHR, providing products and services to various types of healthcare professionals and organizations.

    ***Patient*** **Service Representatives are responsible for patient accounts receivables for multiple clients and ensures accurate and timely patient billing processes.**

    Responsibilities

    Maintain a high level of professionalism when dealing with patients, clients, attorneys and adjusters when processing written and verbal inquiries.

    Answer patient balance questions via phone que

    Handle all patient statement processing for assigned clients as scheduled.

    Review and reconcile patient statements for accuracy related to insurance and posting transactions prior to client review or patient statement submission.

    Provide timely and accurate feedback to medical billing clients based on insurance denials that effect patient balances

    . Conduct follow-up with attorneys and adjusters on litigations cases

    Follow up on potential case settlements timely

    Provide monthly reporting analysis to clients and management

    Maintain goals and benchmarking statistics for assigned clients and adhere to each client matrix accordingly

    Report department backlogs swiftly to Department Team Lead.

    Handle incoming patient calls from patients appropriately and in a timely manner.

    Maintain patient confidentiality according to HIPAA guidelines

    Address department backlogs with action plans in coordination with team leads/management

    Provide swift escalation to clients and/or management that have negative implications related to accounts receivable

    Ensure department deadlines are met

    Consistently meets/exceeds insurance Patient AR objectives related to outstanding aging categories (30,60,90+)

    Qualifications

    Minimum of (2) years working in medical billing position that includes but not limited to: Customer Service/Billing and Insurance Follow-up.

    Effective written and verbal communication skills.

    Knowledge of subrogation with Auto and Workmans Compensation claims

    Experience meeting or exceeding work expectations and benchmarks

    Comprehensive understanding of RCM cycle.

    Understands RCM and Pre-collect Processes

    Strong organizational skills

    Ability to multi-task and deal with high volumes of incoming calls and patient statements

    Good typing skills and experience with office productivity tools such as MS Word, Excel, and Outlook

    Prior experience in a third-party billing capacity is a plus.

    Prior experience working in the Chiropractic Industry is a plus.

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