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- Provide exceptional customer service and support through various channels, including phone, email, and in-person interactions.
- Utilize methodical thinking and problem-solving skills to address customer inquiries, troubleshoot issues, and resolve concerns effectively and efficiently.
- Act as a liaison between customers and internal departments, ensuring clear communication and timely resolution of customer issues.
- Demonstrate technical proficiency and knowledge to assist customers with product inquiries, troubleshooting, and support needs.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the database.
- Collaborate with cross-functional teams, including sales, technical support, and operations, to ensure seamless customer experiences.
- Proactively identify opportunities to improve processes, streamline operations, and enhance the overall customer experience.
- Stay updated on product knowledge, industry trends, and company policies to provide accurate information and assistance to customers.
- Uphold company values and standards while delivering high-quality customer service and support.
- High school diploma or equivalent; additional education or training in sales, technical fields, or customer service is a plus.
- Previous experience in customer service, sales, technical support, or related roles preferred.
- Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and decision-making.
- Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
- Detail-oriented with a focus on accuracy and thoroughness in all aspects of work.
- Ability to work effectively in a fast-paced, customer-focused environment and adapt to changing priorities.
- Proficiency in using computer systems, software applications, and databases to manage customer interactions and inquiries.
- Experience in a technical or mechanical field, such as electrical work, automotive repair, or similar industries for troubleshooting products in the field and technicians attempting to repair products in the field.
- Familiarity with CRM systems, ticketing platforms, or customer service software.
- Demonstrated ability to handle challenging customer situations with professionalism and empathy.
- A proactive mindset with a willingness to learn and grow in a dynamic customer service role.
Customer Service Representative - Duluth, United States - LHH Recruitment Solutions
Description
Work Schedule: Fully On-Site, 9AM-6PM, 40 Hour Work WeekLocation : Duluth, GA
Job Overview: LHH is seeking a detail-oriented and methodical Customer Service Representative for a clients team. The ideal candidate will have a background in technical troubleshooting, an ability to approach problems analytically and systematically. They should possess strong communication skills, attention to detail, and the capacity to thrive in a dynamic customer-facing role.
Responsibilities:
Pay Details: $45,000.00 per year
Search managed by: Clay Butler
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.