Customer Service Representative 3 - Duluth, United States - Primerica

Description

****Join Our Team****

Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safety of every member of our community.

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**About this Position**

The Customer Service Representative 3 is proficient in answering telephone and written inquiries from clients and agents for multiple skillsets and performing research and solving problems as authorized. The CSR3 is able to offer solutions to problems that fall outside of set guidelines.****

**Responsibilities & Qualifications**

**Knowledge Skills and Abilities:**

Proficient in minimum of 4 skillsets

+ Or equivalent work experience

Completion of minimum 24 hours of training courses through Primerica Learning Center or LOMA

+ Or equivalent work experience

Previous customer service experience

Excellent verbal and written communication skills.

9 12 Successful monitoring assessments of 90% or above as CSR2

Department Adherence standards met consistently

Above average attendance

Ability to organize and present facts in a clear and concise manner in both speech and correspondence Ownership mentality

Proven ability to work under pressure and communicate professionally with irate clients and/or agents

Good voice quality (clarity, tone, etc.)

**Essential Functions**

Answers advanced telephone or inquiries from clients and agents for multiple skillsets

+ Identifies callers' concerns by asking probing questions

+ Responds to callers in a concise and courteous manner

+ Maintains positive and helpful relationship with client or agent as a means of projecting Primericas quality image and achieving satisfaction

+ Provides caller with complete and accurate information using the department manual, training sessions and system as sources of information

+ Recognizes priority situations and understands when and how to notify appropriate parties

+ Performs all corrections, identified during call, which fall within responsibility limits

+ Forwards corrections outside responsibility limits to appropriate party for further processing or approval

Takes ownership in identifying resolving needs of callers

+ Focus on one call resolutions

+ Solves problems and analyzes possible solutions using experience, judgment and precedents

Works under limited supervision

Protects the companys authority to do business by complying with legal and ethical standards, policies and procedures

**Remote work requirements:**

Personal Computer / Laptop

+ PC or MAC

+ PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)

+ Cannot use a Chromebook

Internet Access speed requirements:

+ Upload speed 8mbps

+ Download speed 15mbps

**FLSA status:**

This position is exempt (not eligible for over time):

No****

**Our Benefits:**

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Savings Account & Health Savings Account

Professional development

Tuition reimbursement

Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

locationDuluth, GA**Our Benefits**

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Savings Account & Health Savings Account

Professional development

Tuition reimbursement

Company-sponsored social and philanthropy events

Primerica, Inc. (NYSE:PRI), a leading provider of financial services to middle-income families throughout the United States and Canada, has been named by Forbes to its list of American Best Insurance Companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category.

Every day, thousands of Primerica representatives educate families on the necessity of preparing for the unexpected and protecting their loved ones through term life insurance. Each year, that preparedness helps some of those very same families make it through the worst times of their lives after the death of a family member, said Glenn Williams, Primerica Chief Executive Officer. For more than four decades, Primerica has remained committed to providing exemplary customer service and quality products. We are pleased to be recognized by Forbes for our efforts, and we look forward to serving many more families in the years to come.

In order to determine which companies were best serving consumers, Forbes partnered with Statista to survey more than 16,000 customers and get their feedback on these companies' performance. Forbes also assessed the quality of customer service, financial advice, price/performance ratio, transparency, and damage/benefit ratio through direct solicitation of information from the companies, as well as through searches of publicly available information on each of the companies.

In addition to this recognition, Primerica also appears on Forbes' lists of America's Best Employers for Diversity and Americas Best Employers for Women for 2021. For more information on Primericas products and services, please visit .

to Forbes article.

**About Primerica, Inc.**

Primerica, Inc., headquartered in Duluth, GA, is a leading provider of financial services to middle-income households in the United States and Canada. Independent licensed representatives educate Primerica clients about how to better prepare for a more secure financial future by assessing their needs and providing appropriate solutions through term life insurance, which the company underwrites, and mutual funds, annuities and other financial products, which the company distributes primarily on behalf of third parties. Primerica insured over 5.5 million lives and had approximately 2.6 million client investment accounts at December 31, 2020. Primerica, through its insurance company subsidiaries, was the #2 issuer of Term Life insurance coverage in North America in 2020. Primerica stock is included in the S&P MidCap 400 and the Russell 1000 stock indices and is traded on The New York Stock Exchange under the symbol PRI.

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are