Customer Service Representative - Duluth, United States - Napa Home & Garden

Napa Home & Garden Duluth, United States

6 days ago

Description

About Us:

Napa Home & Garden, a dynamic home decor wholesaler, with its headquarters in Duluth, GA is searching for a driven, energetic team player to join our growing team.

We provide sophisticated products for the home, selling to style-conscious retailers via a best-in-class shopping experience. Napa is well-recognized within the home decor industry, and is one in a family of highly regarded brands.

Job Purpose:
The Napa Home & Garden Customer Service Department is known for their friendly demeanor and passion for home decor.
The Customer Service Representative is one of the most important roles in our company.

He/she serves as the primary point of contact with our beloved customers, and will be responsible for building and maintaining strong customer relationships while delivering exceptional customer service and support,Duties and responsibilities:
Accurately enter customer orders into Napa's order processing system.

Provide solution-oriented support addressing customer inquiries and concerns, processing orders, and communicating information with regard to Napa's products and services.

Help to troubleshoot product and service-related issues, claims, and credit inquiries, escalating complex cases when necessary.
Act as a brand ambassador, promoting Napa's products/services and ensuring a positive perception of the brand in all interactions.

Review and verify orders to ensure they are processed properly, making sure to track and follow through to ensure satisfactory delivery to customers; take appropriate steps to ensure daily internal and external deadlines are met.

Maintain a broad knowledge of Napa's products to recommend and resolve out-of-stocks or discontinued items as appropriate.
Collect customer feedback, suggestions, and complaints, relaying insights to relevant teams to drive continuous improvement.
Update customer profiles with relevant information and ensure data integrity.
Monitor and track customer issues to identify patterns, trends, and opportunities for process improvement.

Collaborate with cross-functional teams (such as warehouse, accounting, sales) to address customer needs, resolve issues, and provide feedback on customer insight.

Maintain a broad knowledge of company products, services, and promotions.

Skills and Competencies:

Excellent written and verbal communication skills to ensure warm and timely responses to customersOverall comfort and proficiency using software to more efficiently perform daily tasks, such as compiling and generating reports, timelines, tables, and graphs, including the MS Office Suite and OutlookImpeccable time-management skills and attention to detailEmpathy and strong interpersonal skills to connect with customers, build strong relationships and deliver exceptional serviceAbility to remain calm and composed in high-pressure situations, demonstrating patience and professionalism.

A pro-active, solution-oriented mindsetGeneral enjoyment of continuous learning that will enhance skill sets and growth opportunities.
A flexible and adaptable approach to work, readily adjusting to changing customer needs, priorities, and business requirements.
Capacity to work well independently and in a team environment, actively contributing ideas and insights while respecting diverse viewpoints.

Knowledge of home decor, gifts, textiles, or retail industries a plusFamiliarity with sales techniques, such as upselling and cross-selling, to increase revenue and enhance the customer experience a plus.

QualificationsA high school diploma and/or equivalent experienceMinimum 1-2 years in an Administrative, Customer Service, or related field experienceProficiency in basic Excel functions such as copy/paste, filter, and sort, with additional experience considered a plus.

Must be familiar with customer resolution techniquesMust have strong detail orientation and data entry skillsPhysical requirementsSitting, Standing WalkingLifting:

Raising or lowering an object from one level to another (includes upward pulling)Prolonged use of computer involved; use of hands and finger coordination; Specific vision abilities required by this job include close vision, distance vision.

Color vision, depth perception and ability to adjust focus.
Speech clarityrequires the ability to speak clearly so others can understand you.
Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs.

Twice a year during Market periods, standing and walking for 8-12 hours a dayThe successful candidate must be able to pass a pre-employment background check and drug screening.

Customer Services Representative

2 weeks ago

Jen & Co. Duluth, United States

Job Description · Job DescriptionJob description · CSR - Customer Service Representative job · We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any eme ...
Patient Service Representative

1 week ago

ChiroTouch Duluth, United States

**IPS- Integrated Practice Solutions** · **Patient Service Representative** · **Professional Services - Duluth, GA - Full Time** · IPS (Integrated Practice Solutions) is formed by multiple technology-focused companies that include ChiroTouch, ACOM Health, ClinicSource, and Rev ...
Customer Service Representative

1 week ago

US Auto Sales Duluth, United States

**Customer Service Representative** · 1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 **Position Summary** · The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successfu ...
Customer Service Representative

1 week ago

Nth Degree Duluth, United States

** Customer Service Representative** · **Job Category****:** Tradeshow Operations **Requisition Number****:** CITYO001067 Showing 1 location · Open Location · Duluth, GA 30096, USA · Open Location · Duluth, GA 30096, USA · **Job Details** · **Description** · Were seeking ...
workplace services representative

1 week ago

Randstad Duluth, United States

workplace services representative. · duluth , minnesota · posted 1 day ago · job details · summary · $16 - $16.50 per hour · contract · high school · category computer and mathematical occupations · reference · job details · job summary: · A Workplace Services Representati ...
Customer Service Representative

2 days ago

US Auto Sales Duluth, United States

Customer Service Representative · 1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 Position Summary · The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candid ...
Construction Representative Services

4 weeks ago

Short Elliott Hendrickson, Inc Duluth, United States

Job Description · Job DescriptionImagine being an employee-owner of a company guided by engaged and empowered team members like yourself. Where a culture of respect, flexibility, and accountability aren't just ideals - they're our foundation, and diverse backgrounds and perspecti ...
Workplace services representative

3 days ago

Randstad Duluth, United States

job summary: · A Workplace Services Representative is needed for a company that transports, distributes and generates energy, with diversified assets that include a balance between crude oil and natural gas in the Duluth, MN area. This role involves managing visitor interactions, ...
Registration Services Representative

1 week ago

St Lukes Hospital Duluth, United States

JOB SUMMARY The Registration Services Representative is responsible for providing support to facilitate patient access into the St. Luke#s Hospital system by performing the pre-registration, registration and insurance verification functions. All communications are conducted in a ...
Customer Service Representative

6 days ago

HCLTech Duluth, United States

Job Description · Job DescriptionWe are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and compla ...
Clinical Service Representative

5 days ago

WellStreet Urgent Care Duluth, United States

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in Piedmont Urgent Care's fast paced ...
Customer Service Representative

1 week ago

eTeam Duluth, United States

Primary Responsibilities: Support inbound inquires for customers supporting product knowledge, customer service, and assist customers with scheduling and registration. · Basic Qualifications: 1 year Experience required in Customer Service. · PC Proficient Operation of compute ...
Guest Service Representative

2 days ago

Zenith Adventure Duluth, United States

We believe in good vibes and wow moments in the great outdoors. Whether we re paddling Lake Superior, hiking amongst the evergreens, or cozying up at the cabin, we help turn everyday into an adventure. Our brands and experiences are designed to help open the outdoors to all. -Mar ...
Guest Service Representative

1 week ago

Embassy Suites Atlanta/Sugarloaf, GA Duluth, United States

Job Description · Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service ...
Client Services Representative I-Lab

2 weeks ago

St. Luke's Duluth, United States

Summary · JOB SUMMARY The primary focus of Client Services Representative I-Lab will be on development towards being able to complete the tasks of the Client Services Representative II-Lab. In preparation to assume the duties and advance to the CSR II position, the CSR I is resp ...
Customer Service Representative I

1 week ago

Metro City Bank Duluth, United States

** Customer Service Representative I** · **Job Category****:** Branch Operations **Requisition Number****:** CUSTO001234 Showing 1 location **Job Details** · **Description** · Title: Customer Service Representative I · Department: Branch Operations · Reports to: Branch Manag ...
Customer Service Representative 3

1 week ago

Primerica Duluth, United States

****Join Our Team**** · Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely. We value the safe ...
Employee Service Center Representative

1 week ago

Essentia Health Duluth, United States Full time

· Job Description: · Responsible for providing accurate, timely, and high-quality responses to human resource (HR) related inquiries received from Essentia Health employees. Inquiries are received via telephone and/or electronic correspondence and include but are not limited to ...
Registration Services Representative

2 weeks ago

St. Luke's corporation Duluth, United States

JOB SUMMARY The Registration Services Representative is responsible for providing support to facilitate patient access into the St. Luke's Hospital system by performing the pre-registration, registration and insurance verification functions. All communications are conducted in a ...
Client Service Representative

2 weeks ago

Broadridge Duluth, United States

Broadridge is growing Our team is actively seeking a remote Client Support Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscriber through semi-annual training calls to assist the sub ...