Operations Supervisor - Minneapolis, United States - Hilton Garden Inn Minneapolis Downtown

Hilton Garden Inn Minneapolis Downtown Minneapolis, United States

2 weeks ago

Full time

Description

What's in it for you...

Insurance enrollment available from DAY 1

Paid time off available from DAY 1

Holiday pay available from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts at worldwide destinations

Professional development and promotion opportunities

About this job...

The Operations Supervisor will oversee the operations of the hotel, ensuring exceptional guest experience and efficient management across various departments. The Operations Supervisor will uphold high standards of service, lead by example and handle any arising issues to maintain the hotels reputation and standards.

What you'll be doing...

Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.

Train, and motivate an effective hotel team to deliver on guest expectations.

Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.

Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.

Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.

Listen to guests and empathize with their challenges and act on guests concerns.

Always maintain professionalism consistent with hotel brand and company expectations.

Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Requirements...Experience & Education:

1+ year of hotel operations management

Bachelor's degree or equivalent experience required

Experience with OnQ PMS is preferred

Valid driver's license

Communication:

Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving

Strong administrative skills with intermediate experience with Microsoft Office systems

Must be able to speak, read, and write in primary language used in the workplace

Physical:

8+ hours per day; stand, sit, and walk frequently throughout the workday

Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Source: Hospitality Online

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