Jobs
>
Minneapolis

    Service Operations Supervisor - Minneapolis, United States - VTI Security

    VTI Security
    VTI Security Minneapolis, United States

    1 week ago

    Default job background
    Description
    Responsible for overseeing service technicians and managing service work orders within their designated region.


    SPECIFIC ACCOUNTABILITIES:

    Include, but limited to :
    Ensure customer satisfaction regardless of staff or environmental situations

    Serve as the primary point of escalation for all local customer needs, encompassing assistance with billing concerns, PTI customer service issues, and any other customer inquiries.

    Conduct weekly reviews of all calls to ensure prompt resolution and provide appropriate updates to customers. Collaborate with CSR and CSA teams to monitor, update, and resolve calls.
    Create or prepare all required reports and audits as mandated by customers.

    Generate reports as directed by PTI leadership, outlining metrics related to call handling, call volume, SLA resolution times, and other specified metrics.

    Partner with local leaders in formulating departmental goals, policies, and procedures.
    Uphold and elevate performance standards for all local PTI accounts.
    Accountable for overall site safety and the promotion of safety programs.
    Demonstrate and coach behaviors that ensure quality customer service.


    GENERAL ACCOUNTABILITIES:
    Maintain and protect assigned Company assets.
    Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.

    Work in compliance with the Company's policies and procedures including safety manual with self and others in mind at all times.

    Work proactively and in a positive manner with co-workers.
    Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests.
    Available to work outside of, or in addition to, normal businesses hours.

    SUPERVISORY DUTIES:


    In accordance with applicable Company policies/procedures and Federal/State laws, is responsible for the following supervisory responsibilities: approve timesheets and time off; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


    REQUIRED QUALIFICATIONS:
    High school diploma, or equivalent
    Minimum 2 years of experience in a technical customer service environment
    Minimum 2 years of experience demonstrated in the security systems industry
    Valid Driver's License with acceptable record
    Ability to pass pre-employment and customer-required background checks and drug screens.


    PREFERRED QUALIFICATIONS:
    Associates degree (2 year) in a technical capacity
    2 years of experience in service operations
    Knowledgeable of current Stale and Federal labor law and Union contract compliance


    DEMONSTRATED PROFESSIONAL COMPETENCIES:
    Excellent time-management and organizational skills
    Ability to solve problems and collaborate with additional resources for resolutions
    Ability to organize workload for effective implementation, including the ability to multitask while under deadlines or time constraints
    Excellent interpersonal skills including customer service skills.
    Ability to write simple correspondence and present information in one-on-one and small group situations.
    Ability to interact effectively at all levels and across diverse cultures.
    Ability to function as an effective team member.
    Strong analytical and technical problem-solving skills
    Adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events


    PHYSICAL DEMANDS:


    In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.


    WORKING CONDITIONS:


    In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

    The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
    Some local travel may be required.
    Site work job conditions are similar to typical construction projects. Work at required heights utilizing ladders, scaffolding, lifts, or other. Work in confined spaces as necessary


    REVIEWS:


    The purpose is to evaluate the overall performance of meeting position responsibilities/duties and goals and will be held at least annually.


    BENEFITS:


    Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling.

    Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts.

    Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.


    PAY :
    $75-90,000 Annually DOE


    Company Info:


    Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.

    As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

    Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.


    Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.

    We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.


    This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status .

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

    If you need accommodation


    for any part of the application process, please send an or call to speak with Human Resources and let us know the nature of your request.

    We thank you for your application, however only those selected for an interview will be contacted.

    #J-18808-Ljbffr
  • Wesco

    Operations Supervisor

    1 week ago

    Wesco Minneapolis, United States

    We are looking for a well-rounded Operations Supervisor that will oversee operations including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. · You will plan, direct, and coordinate the storage and distribution oper ...

  • WESCO International

    Operations Supervisor

    1 week ago

    WESCO International Minneapolis, United States

    Job Description · We are looking for a well-rounded Operations Supervisor that will oversee operations including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse.You will plan, direct, and coordinate the storage and di ...

  • Honeywell

    Operations Supervisor

    5 hours ago

    Honeywell Minneapolis, United States

    Launch innovations in nearly every commercial and defense aircraft platform · If your skills, experience, and qualifications match those in this job overview, do not delay your application. · WHY HONEYWELL? · Honeywell changes the way the world works. · For more than 130 years ...

  • GardaWorld

    Operations Supervisor

    2 weeks ago

    GardaWorld Minneapolis, United States

    GardaWorld BR [Patrol Officer / Law Enforcement] As a Patrol at GardaWorld, you'll: Observe, survey the area and provide reporting on activity at your assigned location; Provide rapid response in critical situations; Know when and how to enforce customer procedures, regulations a ...

  • University of Minnesota

    Operations Supervisor

    1 week ago

    University of Minnesota Minneapolis, United States

    Apply for Job Job ID 360318 · Location Twin Cities · Job Family Campus Operations · Full/Part Time Full-Time · Regular/Temporary Regular · Job Code 7423SD · Employee Class Civil Service · Add to Favorite Jobs Email this Job · About the Job · Description of Position · This posit ...

  • Hilton Garden Inn Minneapolis Downtown

    Operations Supervisor

    2 weeks ago

    Hilton Garden Inn Minneapolis Downtown Minneapolis, United States Full time

    What's in it for you... · Insurance enrollment available from DAY 1 · Paid time off available from DAY 1 · Holiday pay available from DAY 1 · 401(k) enrollment after 30 days · Hotel and travel discounts at worldwide destinations · Professional development and promotion opportunit ...

  • U.S. Venture

    Warehouse Operations Supervisor

    5 hours ago

    U.S. Venture Minneapolis, United States

    Provides leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication. Provides measurable feedback, suggestions for improved performance and recognition for achievements. Conducts interviews, h Operations Supervisor, Operati ...

  • Insperity

    Warehouse Operations Supervisor

    1 week ago

    Insperity Minneapolis, United States

    Warehouse Operations Supervisor · $55K Annually - Employer Paid Health Insurance - Bonus - 401K · Bradford Airport Logistics (BAL) offers a tremendous career opportunity in a high-growth environment that combines technology and services within the exciting aviation industry. C ...

  • Mc Quay International

    Service Operations Supervisor

    1 week ago

    Mc Quay International Minneapolis, United States

    Make your mark at the world's largest HVAC company · Summary · The Service Business Operations Supervisor will play a crucial role in overseeing and coordinating a diverse set of functions within the organization. In this role you will provide coordination, administration, liai ...

  • The Judge Group

    Supervisor Field Operations

    1 week ago

    The Judge Group Minneapolis, United States

    CenterPoint Energy and its predecessor companies have been in business for more than 150 years. · Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely ...

  • The Arthur Companies

    Operations Supervisor

    1 week ago

    The Arthur Companies St Anthony, United States

    LOCATION OF POSITION: **Newdale, IdahoAre you looking for an opportunity to leverage your talents in a growing organization? We have excellent opportunities within The Arthur Companies for people that have a desire to grow in their careers, possess strong customer service skills, ...

  • Lumen Inc

    Supervisor Region Operations

    2 weeks ago

    Lumen Inc Minneapolis, United States

    **About Lumen** · Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. Peopl ...

  • SP Plus Corporation

    Supervisor, Valet Operations

    1 week ago

    SP Plus Corporation Minneapolis, United States

    Overview: · SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry- ...

  • U.S. Venture

    Warehouse Operations Supervisor

    2 days ago

    U.S. Venture Minneapolis, United States

    POSITION SUMMARY · Oversee and supervise a work group to meet department goals. · Schedule: Sundays; 9:00am-5:30pm & Mondays-Thursdays; 2:00pm-10:30pm with rotating Saturdays. · Schedules are subject to change based on business needs. JOB RESPONSIBILITIES · Provides leadershi ...

  • Paladin Technologies , Inc.

    Service Operations Supervisor

    2 weeks ago

    Paladin Technologies , Inc. Minneapolis, United States

    Responsible for overseeing service technicians and managing service work orders within their designated region. · SPECIFIC ACCOUNTABILITIES: Include, but limited to: · + Ensure customer satisfaction regardless of staff or environmental situations · + Serve as the primary point of ...

  • Paladin Technologies , Inc.

    Service Operations Supervisor

    1 week ago

    Paladin Technologies , Inc. Minneapolis, United States

    Responsible for overseeing service technicians and managing service work orders within their designated region. · SPECIFIC ACCOUNTABILITIES: Include, but limited to: Ensure customer satisfaction regardless of staff or environmental situations · Serve as the primary point of esc ...

  • CPKC

    Supervisor Intermodal Operations

    4 days ago

    CPKC Minneapolis, United States

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Can ...

  • SP+

    Supervisor, Valet Operations

    2 weeks ago

    SP+ Minneapolis, United States Regular, Full time

    · Supervisor, Valet Operations · Requisition ID · Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location · US-MN-MINNEAPOLIS · Location Name · HILTON TRU & HOME2SUITES VALET · Location ...

  • Ag Jobs

    Operations Supervisor

    3 weeks ago

    Ag Jobs St Anthony, United States Full time

    LOCATION OF POSITION: **Newdale, Idaho · Are you looking for an opportunity to leverage your talents in a growing organization? We have excellent opportunities within The Arthur Companies for people that have a desire to grow in their careers, possess strong customer service skil ...

  • Canadian Pacific Kansas City

    Supervisor Intermodal Operations

    8 hours ago

    Canadian Pacific Kansas City Minneapolis, United States Regular, Full or Part time

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big movesDrawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Cana ...