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Administrative Assistant

    Administrative Assistant - Washington, United States - Open Systems Healthcare

    Open Systems Healthcare
    Open Systems Healthcare Washington, United States

    3 weeks ago

    Default job background
    Description
    Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.

    Essential Job Functions:
    • Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented
    • Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts
    • Confirm caregivers appointments for orientations
    • Assist Human Resources with completing credential calls/emails weekly
    • Assists in weekly payroll process; including but not limited to
    • Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately
    • Review completion of care plan for accuracy and alignment with care plan
    • Communicate and collaborate with client and caregiver to address missed tasks, missed calls
    • Address EVV setup issues with office staff/OSH Rep
    • Review over authorizations and discrepancies with schedule
    • Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives
    • Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives
    • Ensures documentation compliance with local, state, and federal regulations as well as Agency policy
    • Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law
    • Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month
    • Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts
    • Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO
    • Initiate retraining of EVV training for caregivers when designated by office staff
    • Performs all other duties as required and assigned by OSH representative
    • Follows Open Systems Healthcare's Policies and Procedures
    • Follows Federal, State and local rules and regulations pertaining to home care services

    Requirements

    Required Qualifications:
    • High School diploma or GED equivalency, preferred
    • Basic understanding of Microsoft Office
    • Evidence of Tuberculosis screening that meets CDC guidelines
    • Must have a reliable form of transportation

    Preferred Competencies:
    • Able to work in a fast paced work environment
    • Ability to effectively communicate externally as well as internally with all levels of the organization
    • Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters
    • Ability to handle confidential information in compliance with HIPAA
    • Ability to handle sensitive information in a calm and professional manner
    • Ability to lead change and innovation
    • Ability to manage multiple tasks on a daily basis and manage time efficiently
    • Public relations ability, interpersonal skills and professional telephone manner

    Work Environment and Physical Demands:
    • This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers
    • The employee is occasionally exposed to a variety of conditions at consumer sites
    • 30% or more travel time possible dependent on need
    • Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
    • Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning


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