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    Senior Customer Service Clerk - Houston, United States - The City of Houston

    The City of Houston
    The City of Houston Houston, United States

    2 weeks ago

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    Description
    Senior Customer Service Clerk - (Youth and Adult)

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    Senior Customer Service Clerk - (Youth and Adult)

    Salary

    $1, $1,400.00 Biweekly

    Location

    Various

    Job Type

    Full Time

    Job Number

    33863

    Department

    Houston Public Library

    Division

    HPL - CUSTOMER EXPERIENCE ADMINISTRATION

    Opening Date

    04/12/2024

    Closing Date

    5/10/2024 11:59 PM Central

    Description

    Benefits

    Questions


    POSITION OVERVIEW

    Applications Accepted From:
    All Persons Interested

    PN#33863


    Division:
    Customer Experience


    Section:
    Various


    Workdays & Hours:
    Monday - Sunday, 8:00 am - 8:15 pm (varies)

    *Subject To Change

    DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS


    Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks.

    Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, be at ease multitasking in a fast-paced public service setting, and enjoy interacting with people of all ages from diverse backgrounds.

    The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of public computers and laptops, troubleshoot technology-related materials, provide information regarding library services, programs, policies, and procedures, retrieve materials for customers and shelve returned library materials, and work one evening a week and a weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift

    The Senior Customer Service Clerk – Youth will:
    Provide programming in the library for all ages including story time, crafts, STEM kits, and after school activities.

    Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.

    Work with community groups including schools to share library resources with youth and their caregivers through outreach and programming.

    Assist with shelving and collection maintenance.

    The Senior Customer Service Clerk – Adult Services will:


    Provide programming in the library for all ages including Living English Lessons, citizenship classes, book clubs, computer classes, programs for seniors, workforce development, and after school activities.

    Provide technology assistance to library customers and staff including e-mail, answering Microsoft product questions, and navigating the Internet.

    Assist with collaborative efforts within the local community by participating in outreach and programming events.

    Assist with shelving and collection maintenance.


    HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries.

    For a listing of our locations, please visit

    Applicants are encouraged to submit a Cover Letter and Resume when applying.

    Working Conditions

    Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing


    MINIMUM REQUIREMENTS

    EDUCATION REQUIREMENTS
    Requires a high school diploma or a GED.


    EXPERIENCE REQUIREMENTS
    One (1) year of clerical/customer service experience is required .


    LICENSE REQUIREMENTS
    None


    PREFERENCES
    Proficient computer skills and working knowledge of Microsoft Office

    Experience working with people of diverse backgrounds.

    Ability to communicate effectively orally and in writing.

    Strong interpersonal skills and the ability to collaborate with others.

    Experience working with children and families.

    To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.

    To better serve our diverse communities, fluency in a foreign language is highly preferred.


    Preference shall be given to applicants who have an understanding of public library operations with project management experience as well as Sirsi Dynix Symphony experience.


    Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.


    GENERAL INFORMATION
    SELECTION/SKILLS TESTS REQUIRED None

    Application review and/or interview. However, the Department may administer a skill assessment evaluation.

    SAFETY IMPACT POSITION No


    If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

    Pay Grade 12


    SALARY INFORMATION


    Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.


    APPLICATION PROCEDURES


    Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.


    Applications must be submitted online at:
    To view your detailed application status, please log-in to your online profile by visiting: or call

    If you need special services or accommodations, call TTY 7-1-1)

    If you need login assistance or technical support call


    Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.


    All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

    EOE - Equal Opportunity Employer


    The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

    The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.


    Benefits include:

    • Medical
    • Dental
    • Vision
    • Wellness
    • Life insurance
    • Long-term disability
    • Retirement pension
    • 457 deferred compensation plan
    • Employee Assistance Program
    • 10 days of vacation each year
    • 11 city holidays, plus one floating holiday
    • Flexible schedules
    • Professional development opportunities
    • Transportation/parking plan
    • Section 125 pretax deductions
    • Dependent Care Reimbursement Plan
    • Healthcare Flexible Spending Account
    For plan details, visit

    01

    Are you a current Houston Public Library employee?

    Yes

    No

    02

    Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)

    High School/GED

    Associate's degree

    Bachelor's degree or higher

    None of the above

    03

    Please indicate the amount of verifiable customer service experience you have:

    Less than 1 year

    1 year to less than 2 years

    2 years to less than 4 years

    4 years or more

    No experience

    04

    Briefly describe your customer service work experience. If you have none, please put N/A.

    05

    Do you have experience working in a public library?

    Yes

    No

    06

    Which of the positions are you most interested in? (Candidates will be considered for all positions regardless of their selection.)

    Youth Services

    Adult Services

    07

    Do you have any of the following experiences working with youth or adults? (Check all that apply)

    Reading aloud to children

    Arts and craft

    Science or Stem activities

    Teaching technology skills

    Teaching English or citizenship classes

    Assisting with job seeking

    No customer interaction

    08

    Describe your experience providing services or programs to youth. If you have none, please put N/A.

    09

    Describe your experience working with or teaching adults. If you have none, please put N/A.

    10

    Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research:

    Beginner (ex:
    create basic documents and/or spreadsheets with limited experience with other functionalities)

    Intermediate (ex:
    insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

    Advanced (ex:
    insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

    No experience

    11

    Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking)


    Check all that apply:
    Spanish

    Chinese

    Vietnamese

    Arabic

    French

    Other language

    I am not bilingual

    12

    Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:15am - 8:15pm?

    Yes

    No

    13

    Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

    Yes

    No

    Required Question
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