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    customer service clerk - Houston, TX, United States - City of Houston, TX

    City of Houston, TX
    City of Houston, TX Houston, TX, United States

    3 weeks ago

    Default job background
    Description

    Applications Accepted From:
    All Persons Interested

    PN# 33693


    Division:
    Customer Experience


    Section:
    Various


    Location:
    Various


    • Workdays & Hours: Monday - Sunday 8:00 AM - 8:15 PM (Various/Shifts)
    • Subject to change
    DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS


    Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries and Central Library.

    Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds.

    Part Time Customer Service Clerks work 20 hours each week.

    The Part-Time Customer Service Clerk duties may include:

    • Interacting with customers at the customer service desk to find basic information and library materials;
    • Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage;
    • Facilitating the use of the public computers and laptops and troubleshooting technology-related issues;
    • Retrieving library materials for customers and shelving returned materials;
    • Assisting with library programming for all ages;
    • Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at Central Library during open hours of operation.
    Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit


    WORKING CONDITIONS
    Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing. EDUCATION REQUIREMENTS

    Requires a high school diploma or a GED.


    EXPERIENCE REQUIREMENTS
    Six (6) months of clerical/customer service experience are required.


    LICENSE REQUIREMENTS
    A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred


    PREFERENCES:

    • Proficient computer skills and working knowledge of Microsoft Office;
    • Experience working with people of diverse backgrounds;
    • Ability to communicate effectively orally and in writing;
    • Strong interpersonal skills and the ability to collaborate with others;
    • Experience working with children and families; and
    • To better serve our diverse communities, fluency in a foreign language is highly preferred.


    Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

    SELECTION / SKILLS TESTS REQUIRED No

    However, the department may administer a skills assessment test.

    SAFETY IMPACT POSITION No


    If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.


    SALARY INFORMATION


    Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.


    PAY GRADE:
    10


    APPLICATION PROCEDURES


    Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.


    Applications must be submitted online at:


    To view your detailed application status, please log-in to your online profile by visiting: or call

    If you need special services or accommodations, call (TTY

    If you need login assistance or technical support call


    Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.


    All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

    EOE Equal Opportunity Employer


    The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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