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    customer service clerk - Houston, TX, United States - City of Houston, TX

    City of Houston, TX
    City of Houston, TX Houston, TX, United States

    3 weeks ago

    Default job background
    Description

    Applications Accepted From:
    All Persons Interested


    Division:
    Customer Experience


    Section:
    History Research Center


    Location:
    Gregory School, 1300 Victor Street

    Workdays & Hours:
    Mon - Sun, 8:00 am - 8:00 pm (varies)


    • Subject To Change
    DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS


    Houston Public Library (HPL) is seeking an energetic, flexible, team-oriented person with superior interpersonal, organization and communication skills and a passion for customer service to work as a Customer Service Clerk in the African American History Research Center at the Gregory School.

    This archival history research center documents the community traditions and history of African Americans in Houston through the preservation of primary sources.


    HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries, three History Research Centers, and a Central Library.?The successful candidate will communicate effectively, provide exceptional customer service, answer questions, lead tours, maintain gift shop inventory, and enjoy interacting with people of all ages from diverse backgrounds.

    ?

    Essential job duties and responsibilities include:


    • Provide welcome services, reference services, and research assistance in person, via phone and email.
    • Assist with library programming, tours, and outreach.
    • Scan and preserve photographs & archival records, edit photographs, and create inventories/indexes for collection materials.
    • Assist customers in the gift shop with purchases, daily deposit reports, and other administrative activities.
    • Perform clerical duties that support library operations.
    • Other duties as assigned that are essential to efficient library operation.
    Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our Neighborhood Libraries and Central Library, please visit

    Working Conditions

    There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

    EDUCATION REQUIREMENTS
    Requires a high school diploma or a GED.


    EXPERIENCE REQUIREMENTS
    Six months of clerical/customer service experience are required.


    LICENSE REQUIREMENTS
    None


    PREFERENCES:

    • Proficient computer skills and working knowledge of Microsoft Office.
    • Experience working with people of diverse backgrounds.
    • Ability to communicate effectively orally and in writing.
    • Strong interpersonal skills and the ability to collaborate with others.
    • Be detailed oriented and have strong organizing skills.
    • An interest in African American history.


    Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

    SELECTION/SKILLS TESTS REQUIRED None

    Application review and/or interview. However, the Department may administer a skill assessment evaluation.

    SAFETY IMPACT POSITION No


    If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

    Pay Grade 10


    SALARY INFORMATION


    Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.


    APPLICATION PROCEDURES


    Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.


    Applications must be submitted online at:
    To view your detailed application status, please log-in to your online profile by visiting: or call

    If you need special services or accommodations, call TTY 7-1-1)

    If you need login assistance or technical support call


    Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.


    All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

    EOE Equal Opportunity Employer


    The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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