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    Customer Service Clerk - Houston, United States - The City of Houston

    The City of Houston
    The City of Houston Houston, United States

    3 weeks ago

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    Description
    Customer Service Clerk

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    Customer Service Clerk

    Salary

    $ $16.25 Hourly

    Location

    Various

    Job Type

    Part Time

    Job Number

    33693

    Department

    Houston Public Library

    Division

    HPL - CUSTOMER EXPERIENCE ADMINISTRATION

    Opening Date

    04/02/2024

    Closing Date

    5/10/2024 11:59 PM Central

    Description

    Benefits

    Questions


    POSITION OVERVIEW

    Applications Accepted From:
    All Persons Interested

    PN# 33693


    Division:
    Customer Experience


    Section:
    Various


    Location:
    Various

    *Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)

    *Subject to change

    DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS


    Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries and Central Library.

    Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds.

    Part Time Customer Service Clerks work 20 hours each week.

    The Part-Time Customer Service Clerk duties may include:
    Interacting with customers at the customer service desk to find basic information and library materials;

    Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage;

    Facilitating the use of the public computers and laptops and troubleshooting technology-related issues;

    Retrieving library materials for customers and shelving returned materials;

    Assisting with library programming for all ages;


    Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at Central Library during open hours of operation.

    Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit


    WORKING CONDITIONS
    Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.


    MINIMUM REQUIREMENTS

    EDUCATION REQUIREMENTS
    Requires a high school diploma or a GED.


    EXPERIENCE REQUIREMENTS
    Six (6) months of clerical/customer service experience are required.


    LICENSE REQUIREMENTS
    A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred.


    PREFERENCES


    PREFERENCES:
    Proficient computer skills and working knowledge of Microsoft Office;

    Experience working with people of diverse backgrounds;

    Ability to communicate effectively orally and in writing;

    Strong interpersonal skills and the ability to collaborate with others;

    Experience working with children and families; and

    To better serve our diverse communities, fluency in a foreign language is highly preferred.


    Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.


    GENERAL INFORMATION
    SELECTION / SKILLS TESTS REQUIRED No

    However, the department may administer a skills assessment test.

    SAFETY IMPACT POSITION No


    If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.


    SALARY INFORMATION


    Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.


    PAY GRADE:
    10


    APPLICATION PROCEDURES


    Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.


    Applications must be submitted online at:
    To view your detailed application status, please log-in to your online profile by visiting: or call

    If you need special services or accommodations, call (TTY

    If you need login assistance or technical support call


    Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.


    All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

    EOE Equal Opportunity Employer


    The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

    The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.


    Benefits include:

    • Medical
    • Dental
    • Vision
    • Wellness
    • Life insurance
    • Long-term disability
    • Retirement pension
    • 457 deferred compensation plan
    • Employee Assistance Program
    • 10 days of vacation each year
    • 11 city holidays, plus one floating holiday
    • Flexible schedules
    • Professional development opportunities
    • Transportation/parking plan
    • Section 125 pretax deductions
    • Dependent Care Reimbursement Plan
    • Healthcare Flexible Spending Account
    For plan details, visit

    01

    Are you a current Houston Public Library employee?

    Yes

    No

    02

    Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)

    High school diploma or GED

    Associate's Degree

    Bachelor's Degree or higher

    None of the above

    03

    Please indicate the amount of verifiable customer service experience you have. Part time experience is counted as only partial experience towards the total amount of experience.

    Less than 6 months

    6 months to less than 1

    1 year to less than 3

    3 or more years

    04

    Describe your work experience in customer service. (See Resume Disqualifies)

    05

    Which kind of customer service do you have the most experience with? (Check all that apply)

    Retail

    Restaurant or Fast Food

    Administrative

    Call Center

    Other Customer Service

    No Customer Interaction

    06

    Part time staff are expected to work 20 hours each week. Are you willing to only work part time hours (20 hours a week)?

    Yes

    No

    07

    Are you willing to work every Saturday and at least one night per week?

    Yes

    No

    08

    Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:00am - 8:15pm?

    Yes

    No

    09

    Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.

    Beginner (ex:
    create basic documents and/or spreadsheets with limited experience with other functionalities)

    Intermediate (ex:
    insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

    Advanced (ex:
    insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

    No Experience

    10

    Please describe your experience for the question above regarding your proficiency level in Word, Excel and Internet Research. (See Resume Disqualifies)

    11

    Which area of town are you interested in working?

    Northwest

    Northeast

    Southwest

    Southeast

    Central Library

    12

    Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking)


    Check all that apply:
    Spanish

    Chinese

    Vietnamese

    Arabic

    French

    Other languages

    I am not bilingual

    13

    Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

    Yes

    No

    Required Question
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