Jobs
>
Longmont

    Customer Success Manager - Longmont, United States - ABC Legal Services

    Default job background
    Description
    If interested in this job, please submit an application
    Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth. Our culture is casual, open, and direct.

    This is a full-time, in-person position in our Longmont, Colorado office.

    Customer Success Manager Responsibilities:
    Develop and strengthen client relationships in order to promote retention and loyalty
    Assist with service adoption to fully integrate and increase client usage
    Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients
    Use Jira/agile methodology to continually improve upon client services and drive department performance
    Develop materials and tools for clients to self-service their interests and needs
    Collaborate with team members to continuously improve department procedures and operations
    Experience & Skills for a

    Customer Success Manager:
    3+ years in Customer Success and/or Account Management
    A comprehensive, deep understanding of the Customer Success Journey
    Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
    Prior experience working with SaaS business platforms
    Experience in managing Enterprise Accounts
    Metabase experience preferred, with sharp data analysis skills
    Strong technical background with solid experience in software integrations
    Exceptional people skills
    Superior organizational skills
    Compensation, Benefits & Perks of

    Customer Success Manager:
    #J-18808-Ljbffr


  • RingCentral Denver, United States Full time

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and col ...


  • Workday, Inc. Denver, United States Full time

    About the Role · The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcom ...


  • InsideHigherEd Denver, United States

    The University is in Denver, Colorado, a city known for its dynamic blend of business, innovation, and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The Univer ...


  • Danaher Corporation Boulder, United States

    Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart de ...


  • Workday Mead, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...


  • Capella Space Boulder, United States

    Capella is at the forefront of making vital information about our world accessible in a timely manner. We're leveraging proven technologies and building new capabilities to create a constellation of SAR satellites that can collect information about any spot on the planet within a ...


  • S&P Global Boulder, United States

    About the Role: · Grade Level (for internal use): · 09 · About the Role: Customer Success Manager · The Team: · A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term clie ...


  • Capella Space Boulder, United States

    Capella is at the forefront of making vital information about our world accessible in a timely manner. We're leveraging proven technologies and building new capabilities to create a constellation of SAR satellites that can collect information about any spot on the planet within a ...


  • Paytronix Denver, United States

    The Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and b ...


  • Bynder Denver, United States

    Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be respo ...


  • S&P Global Boulder, United States

    About the Role: · Grade Level (for internal use): · 09 · About the Role: Customer Success Manager · The Team: A dynamic global team, focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client en ...


  • CSG International Denver, United States

    Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background. · As a Customer Success Manager, you will be responsible for overseeing a portfolio of enterprise customers, ensuring their satisfaction, success, r ...


  • Gravitee Denver, United States

    Job Title: Customer Success Manager · Location: Denver, CO - Hybrid (2x/week in office) · Salary: $80,000-$120,000 · Salary base + 15% Variable. Both to be discussed further in interview and determined BOE. · ABOUT GRAVITEE · In 2015, four developers met while working on API stra ...


  • Planful Denver, United States

    About Us Planful is the pioneer of financial performance management cloud software. The Planful platform is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to ...


  • AbsenceSoft Denver, United States

    Our Customer Success Management team is dedicated to making our customers successful with AbsenceSofts core products and services throughout the customer journey. As a Customer Success Manager in our Operations/Client Services organization, you will be directly responsible for de ...


  • Flowhub Denver, United States

    At Flowhub, we're about more than technology - we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today over 1,000 dispensaries trust Flowhub's point of sale, in ...


  • Next Frontier Capital Denver, United States

    In-person in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY preferred - open to remote as well · Large equity stake + competitive salary + benefits · 2nd CS hire, will work directly with the VP to build the CS function from ground up · ...


  • Klaviyo Denver, United States

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...


  • Tekion Corp Denver, United States

    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting ...


  • IQGeo Denver, United States

    Job Description · Job Description Salary: $115,000 · Job Summary · We are seeking a high energy, ambitious, qualified Fiber Engineering Expert to join our customer success team working with Tier 1 and 2 fiber providers across North America. The successful candidate will work dir ...