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    Customer Success Manager - Longmont, United States - ABC Legal Services

    ABC Legal Services
    ABC Legal Services Longmont, United States

    3 weeks ago

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    Description
    If interested in this job, please submit an application
    Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth. Our culture is casual, open, and direct.

    This is a full-time, in-person position in our Longmont, Colorado office.

    Customer Success Manager Responsibilities:
    Develop and strengthen client relationships in order to promote retention and loyalty
    Assist with service adoption to fully integrate and increase client usage
    Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients
    Use Jira/agile methodology to continually improve upon client services and drive department performance
    Develop materials and tools for clients to self-service their interests and needs
    Collaborate with team members to continuously improve department procedures and operations
    Experience & Skills for a

    Customer Success Manager:
    3+ years in Customer Success and/or Account Management
    A comprehensive, deep understanding of the Customer Success Journey
    Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
    Prior experience working with SaaS business platforms
    Experience in managing Enterprise Accounts
    Metabase experience preferred, with sharp data analysis skills
    Strong technical background with solid experience in software integrations
    Exceptional people skills
    Superior organizational skills
    Compensation, Benefits & Perks of

    Customer Success Manager:
    #J-18808-Ljbffr
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