- Define the multichannel strategy of Lyreco, combining and optimising the presence it has on 3 contact channels (customer facing with Sales force, indirect facing with Customer Care and Digital).
- Formalise this strategy and ensure the proper implementation of the subsequent model in all the countries where Lyreco is present thanks to a strong collaboration with the Managing Directors community.
- Continuously improve this model thanks to the input of the markets, a strong follow up of the market trends and a pioneering approach to provide to Lyreco customers an unmatched customer experience in the industry.
- Extensive collaboration with the other members of the Group Executive Team and act as a strong team player.
- Manage and inspire a team of seasoned Group Directors (Sales Operations, Customer Experience, eCommerce and Marketing) who will share the responsibility to develop, together, the multichannel approach and ensure the appropriate actions are put in place in their areas of expertise to deliver it.
- Entertain a strong relationship with the Managing Directors community to remain highly connected to the market situations.
- Develop a culture of strong relationship between the Group Directors and the communities of counterparts in the countries.
- Propose new technical solutions that should be deployed in the organisation, in close cooperation with the COO and Group IS Director to ensure compliance with the Group technical strategy.
- Net Promoter Score
- Acquisition of New Customers
- Retention rate of Existing Customers
- Penetration rate of the Existing Customers
- Great People Survey score
- Bachelor Degree in Business Management or equivalent.
- 5 years minimum experience in a Global Leadership Team or as a Business Unit director (MD)
- Strong business acumen
- Strong team player
- Demonstrated ability to lead and inspire large and international teams, with very strong communication skills
- Proven ability to work in a multicultural environment
- High level of energy
- Experience in managing a customer facing sales force
- Experience in managing indirect facing teams
- Experience in the pure Digital sales domain
- Ability to work with minimal supervision
- Fluent in English.
- A full- time job in a dynamic, passionate, international team
- Competitive salary
- Hybrid work model
- Pension plan
- Personal growth budget
-
Locum | Physician Obstetrics and Gynecology
3 days ago
Weatherby Healthcare Maryland, United States Locum TenensEnjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way. Call and speak to one of our consultants today for available dates and details.Willing to wait for license · BC or BE required · Weekdays, Weekends, Call, Weekend call · ACLS required ...
-
Physician (MD/DO) - Cardiology in Maryland
2 weeks ago
All Star Healthcare Solutions Maryland, United StatesGeneral Cardiologist position in Maryland half-hour to Washington DC · Job ID# 65679 · Job Details · Board-Certified or Eligible in Cardiovascular Disease · Experience with nuclear cardiology, echo, stress · 60% in the office / 40% of the time in rounding in 1 hospital · On-cal ...
-
Tactical Operations and Air Weapons Specialist
2 weeks ago
SAIC Maryland, United StatesDescription · SAIC is seeking a Tactical Operations and Air/Weapons Specialist in support of The Naval Air Warfare Center Aircraft Division (NAWCAD) Systems Engineering Department (SED). · This effort includes tasking to perform systems engineering, acquisition engineering leade ...
-
P6 Scheduler
3 weeks ago
LVI Associates Maryland, United StatesLVI Associates are seeking a highly skilled Scheduler to join our team. In this role, you will play a crucial part in managing various aspects of project scheduling and claims analysis within the construction industry. Your responsibilities will include developing schedules, anal ...
-
Production Manager
1 week ago
WorkSmart Direct Maryland, United StatesProduction Manager – Paper Converting · Baltimore, MD area · This position manages the production, quality, and safety of the converted products lines to meet the Company's goals and objectives in a safe and effective manner. Monitor and coordinate personnel activities and equipm ...
-
Administrative Assistant
3 weeks ago
Hawthorne Lane Maryland, United StatesAs an Administrative Assistant, you will be responsible for providing administrative and organizational support to a small team. The ideal candidate for this role enjoys working with others and produces quality work in a fast-paced environment. The successful candidate is a creat ...
-
QA Manager
6 days ago
Softrams Maryland, United StatesJob title: QA Manager · About us · Softrams is one of the fastest growing Digital Services firm in the Washington Metropolitan regions crafting human centered, empowering digital services with focus on HX, AI, Cloud, DevOps and Cyber Security. Offices in Leesburg VA, Baltimore M ...
-
Investment Advisor
2 weeks ago
Fanning Personnel Maryland, United StatesInvestment Advisor · The Investment Advisor will serve at the primary point of contact for a designated set of existing clients. · Act as a fiduciary for the client at all times, lead all financial planning and review meetings for your assigned clients, develop and maintain fina ...
-
Production Manager
1 week ago
WorkSmart Direct Maryland, United StatesProduction Manager – Paper Converting · Northeastern MD area · This position manages the production, quality, and safety of the converted products lines to meet the Company's goals and objectives in a safe and effective manner. Monitor and coordinate personnel activities and equi ...
-
Evenly Maryland, United StatesWe are Evenly · Evenly is Orthodontics in-a-box for dentists. Our vision is to become the outsourced Orthodontic solution for every dental office in America and lead the transition to Invisalign Orthodontics for this $250 billion industry. Headquartered in the Washington D.C. Are ...
-
Cornerstone Global Partners (CGP Group) Maryland, United StatesJob Description: Business Development Director/Senior Director · Location: (Remote/Home Office), location open to any city in US. · Reports to: Global Vice President, based in the US · Company Overview: Our customer is a fast-growing CDMO company and it is specialized in deliveri ...
-
Lead Search Engineer
3 weeks ago
PTFS Maryland, United StatesLead Search Engineer · Progressive Technology Federal Systems, Inc. (PTFS) is a leading enterprise Content Services Platform (eCSP) to Federal, Civilian and DoD agencies, and is seeking a Lead Search Engineer to support our growing software projects and products. · Duties: The L ...
-
Chesapeake Search Partners Maryland, United StatesThis is the perfect position for someone who wants to make a direct impact. Our client is seeking a LEADER to join their team and help with growth and future goals by implementing systems, infrastructure, and processes. This position requires someone to be in office 5 days/week i ...
-
Technical Project Manager
3 weeks ago
EAGLE AGE CONSULTING Maryland, United StatesTechnical Project Manager (PMP or Scrum Master Certification Required) · Work Location: On-Site in Baltimore with three days of telework. Candidate must be able to work 100% onsite for the first two weeks. The client requires the resource to be within a four (4) hour commute time ...
-
Development Events Assistant Manager
2 weeks ago
Hearing Loss Association of America (HLAA) Maryland, United StatesDevelopment Events Assistant Manager. · (Exempt | Full-time) · The Hearing Loss Association of America (HLAA) is the nation's leading nonprofit organization representing people with hearing loss. HLAA opens the world of communication to people with hearing loss through informatio ...
-
Configuration Management Lead
1 week ago
ST Engineering - MRAS Maryland, United StatesAbout Us: · At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day. From the first flight across the Pacific Ocean to developing highly complex structures ...
-
Director of Product Management
3 weeks ago
US Publishing Jobs Maryland, United StatesDirector of Product Management, Center Management · Our client, a well recognized edtech organization offering a full line of solutions in the early childhood education space, is looking for a Director of Product Management. This is a high visibility role as it will be a part of ...
-
Construction Inspector
3 weeks ago
CES Consulting LLC Maryland, United StatesCES Consulting, LLC, is an engineering and construction management firm focused on quality, safety, compliance, innovation, and value. The firm was founded in 2010 by three professionals passionate about resolving complex construction, time, and cost issues to ensure that transpo ...
-
Program Manager
3 weeks ago
RJ IT Solutions Maryland, United StatesRJIT Solutions is an information technology and bioscience company that specializes in providing innovative solutions in biomedical research and data science. We serve healthcare organizations by leveraging the expertise of our team in science, software engineering, program/proje ...
-
Construction Project Manager
2 weeks ago
Jeffrey Brown Contracting, LLC (JBC) Maryland, United StatesAre you an experienced construction professional looking for a new challenge? JBC is seeking a dynamic Project Manager to join our team If you're passionate about overseeing construction projects from start to finish, ensuring their success and profitability, this could be the pe ...
Chief Experience Officer F/M - Maryland, United States - Lyreco Switzerland AG
3 weeks ago
Description
Chief Experience Officer F/M page is loaded
Chief Experience Officer F/M
Apply locations Brussels time type Full time posted on Posted Yesterday job requisition id JR Are you excited for your new career adventure?
At Lyreco, we offer more than just a job, but a career We are looking for a talented and ambitious new Chief Experience Officer to join in HQ (Marly).
Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926, Lyreco has constantly adapted to the evolutions of workplace thanks to its focus on excellence in customer experience, strong partnerships with renowned suppliers, and efficient logistics.
With more than 12,000 employees, Lyreco directly operates in 25 countries in Europe and Asia and covers 17 additional markets on 4 continents through a network of distribution partners
YOUR MISSIONS:
1- Perimeter
The role of the Chief Experience Officer is to define, formalise, implement, continuously improve the Lyreco Customer Experience strategy to develop revenue.
You will make sure that Lyreco provides a unique and differentiated experience to its customers thanks to a fine orchestration of its multichannel approach: sales forces, customer care and digital presence.
The successful candidate will serve as a key member of the group executive team (GET).
You will have the responsibility to manage a team with Group Directors in each of the contact points domains (Sales, Customer Car and Digital), assisted by a Group Marketing Director (ensuring a coordination of the marketing efforts in all the channels).
2- Responsibilities
Multichannel Strategy
Leadership
Technical Solutions
3. Key Performance Indicators
YOUR PROFILE:
Position based in: Brussels with extensive weekly presence in Marly, Gdansk or Dordrecht and regular travels in the countries.
REASONS TO JOIN LYRECO:
#LI-HR1
#LI-Hybrid
#managementFR
Similar Jobs (1) Chief Operations Officer F/M
locations Brussels time type Full time posted on Posted YesterdayThe Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco's mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
Our Values
With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
#J-18808-Ljbffr