Customer Service Representative - Parsippany, United States - Berkshire Hathaway GUARD Insurance Company

Berkshire Hathaway GUARD Insurance Company Parsippany, United States

3 weeks ago

OTHER

Description

Overview

Berkshire Hathaway GUARD is seeking a Customer Service Representative to work out of our Parsippany, NJ Office. In this position you will be responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies' products and services. No experience? No problem. We provide solid training to set you up for success.

About Us:

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is still hiring during the Pandemic and we're looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ "Superior" grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

Benefits:

Work life balance schedule- No Nights or Weekends
Generous vacation and sick time
Closed on all major holidays
Healthcare benefits begin on your first day of employment
401K with company match and profit sharing
Every 5 years employees receive a generous monetary award to be used toward a vacation
Tuition reimbursement after six months of employment
Discover opportunities to advance your career
Be part of Berkshire Hathaway Inc., one of the world's most admired companies

Responsibilities

The Customer Service Representative:

Responsible for taking inbound calls for the company
Answers customers' questions and if unable to answer their questions, direct them to the appropriate person
Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation
Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
Utilizes the Department Procedure Manual as appropriate
Utilizes GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system
Complete Intro to Insurance Course and ongoing departmental training courses

Some of the highlights of working in our call center are:

No Sales All calls are service based
No weekends
We're closed all major holidays
Structured Training Program
Advancement Opportunities - Great place to start in Insurance

Qualifications

Excellent oral and written communication skills
Attention to detail and accuracy are essential for this role
Proficient use of a computer
Ability to multitask
Team player
Able to work in a fast pace department
Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required
Ability to travel to the Corporate office yearly

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