Customer Service Representative - Montclair, United States - CRYSTAL PLUS INC
3 weeks ago
Description
Benefits:
- 401(k)
- Company parties
- Health insurance
- Paid time off
Benefits/Perks
- Paid Time Off
- Health Insurance
- Career Growth Opportunities
Job Summary
Responsibilities
- Identify the reason for the customer's call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain uptodate skills and knowledge
Qualifications
- AA degree, major in Business & Administration
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure and handle multitasks
- Highly organized with the ability to prioritize projects and manage time effectively
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