- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client's SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
- Opportunities to travel through your work (0-10%)
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Customer Service Representative
3 days ago
Mays-Munroe & the Sleep Center Tallahassee, United StatesJob Description · Job DescriptionJob Summary · Mays-Munroe, Inc. is looking for a Customer Service Representative to join our team As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for han ...
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5 days ago
FYZICAL Therapy and Balance Centers Tallahassee, United StatesJob Description · Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Tallahassee, FL, that is a perfect fit for you · ...
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Customer Service Representative
4 days ago
Apex Systems Tallahassee, United States ContractJob#: · Job Description: · Apex Systems is hiring for FULLY REMOTE Customer Service Representatives · **For immediate consideration please send an updated copy of your resume to Megan at with "CSR" in the subject line** · Title: Customer Service Representative · Rate: $16/h ...
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1 day ago
Southern Furniture Tallahassee, United StatesJob Description · Job DescriptionCompany Overview: Join the award-winning team at Southern Furniture Leasing, Inc. We're a family-owned and operated furniture and housewares rental company based in Tallahassee, Florida. With 47 years of experience, we pride ourselves on impeccabl ...
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ZOLL LifeVest Tallahassee, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
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OED Solutions Tallahassee, United StatesJob Description · Job DescriptionAre you passionate about delivering exceptional customer service? We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you'll play a crucial part in ensuring customer satisfaction by going the ...
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Customer Service Representative
1 day ago
Automated Health Systems Tallahassee, United StatesJob Description · Job DescriptionAutomated Health Systems has full time call center positions available in Tallahassee, FL. · Work from home roles available. All equipment provided. Pickup required in Tallahassee, FL · As a Customer Service Representative, you will be responsible ...
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Member Services Representative
3 days ago
Capital Health Plan Tallahassee, United StatesJob Description · Job DescriptionLocation: Metro · Area/Department: Member Services · Hours per week: 25 · F/T or P/T status: Part Time · Work schedule/hours: M - F, 12:00 pm - 5:00 pm · Job Summary: · Answers calls, regarding inquiries from insurance plan members and the communi ...
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Member Services Representative
4 days ago
Capital Health Plan Tallahassee, United StatesLocation: Metro · Area/Department: Member Services · Hours per week: 25 · F/T or P/T status: Part Time · Work schedule/hours: M-F, 10:00 am - 3:00 pm · Job Summary: · Answers calls, regarding inquiries from insurance plan members and the community at-large. Provides verbal and/o ...
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4 days ago
Gerber Collision & Glass Tallahassee, United States Full timeJob Description: · The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team. · Key Job Responsibilities ...
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Customer Service Representative
1 day ago
Tri County Metals Tallahassee, United StatesJob Description · Job DescriptionAre you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive followin ...
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Member Services Representative
3 days ago
Capital Health Plan Tallahassee, United StatesJob Description · Job DescriptionLocation: Metro · Area/Department: Member Services · Hours per week: 25 · F/T or P/T status: Part Time · Work schedule/hours: M-F, 10:00 am - 3:00 pm · Job Summary: · Answers calls, regarding inquiries from insurance plan members and the communit ...
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Customer Service Representative
3 hours ago
Gainwell Technologies LLC Tallahassee, United States Full timeGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
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Hendrick Automotive Group Tallahassee, FL, United StatesPrimarily responsible for lead generation activities in support of the company's sales and service goals. · Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. · Post scheduled appointments on appointment board in ...
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Healthcare Customer Service Representative
2 weeks ago
Gainwell Technologies LLC Tallahassee, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
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Front Desk Guest Service Representative
18 hours ago
Red Roof Inn Tallahassee, United StatesJob Description · Job Title: Front Desk Guest Service Representative · The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactio ...
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Joan Cravens Construction Inc Tallahassee, United States Full timeJoan Cravens Construction are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be abl ...
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community health services representative 1
10 hours ago
Centene Corporation Tallahassee, FL, USA, United StatesYou could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...
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Eclipse Technologies Waukeenah, FL, United States Freelance"We are highly interested in new talents and professionals Keller & Kalmbach continues to grow and is looking for a Customer Service Representative (m/f/d) at our location in Leipzig. · Reference: 05/500/22/55 · About us: · We are the expert for connection and fastening technolog ...
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Murphco of FL Tallahassee, United StatesJob Description · Job DescriptionThe Best Western Plus in Tallahassee Florida has an immediate opening for a Part-Time Guest Service Representative. · Hotel front desk experience is desired. Must have pleasant, out-going personality, be customer-service oriented, and have excell ...
Healthcare Customer Service Representative - Tallahassee, United States - Gainwell Technologies LLC
Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Healthcare Customer Service Representative at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
What we're looking for
What you should expect in this role
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The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Healthcare Customer Service Representative professionals in Tallahassee
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Carrie Bomer
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Quenisha Favors
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Nathan Park
Accounting Student at Florida State University
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Jari Bates
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Michelle Hawkins
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Haley Trebony
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