- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
- Valid driver's license.
- Competitive Pay Plans
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Paid Vacation & Holidays
- Continuing Education Opportunities
-
Reynolds and Reynolds Tallahassee, United States Part time**Requirements**: · - Exceptional written and verbal communication skills · - Excellent customer service skills · - Must be clear and articulate on the phone · - Exceptional attention to detail and troubleshooting skills · - Basic computer skills including Microsoft, Gmail and Ad ...
-
Customer Service Representative
1 week ago
FYZICAL Therapy and Balance Centers Tallahassee, United StatesJob Description · Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Tallahassee, FL, that is a perfect fit for you · ...
-
Customer Service Representative
21 hours ago
Coast to Coast Connections Tallahassee, United StatesJob Description · Job DescriptionWe are currently seeking a Customer Service Representative to join our team of hard-working and talented professionals. As a Customer Service Representative, you will play a vital role in promoting our brand names, products, and services. You'll r ...
-
Customer Service Representative
6 days ago
Mays-Munroe & the Sleep Center Tallahassee, United StatesJob Description · Job DescriptionJob Summary · Mays-Munroe, Inc. is looking for a Customer Service Representative to join our team As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for han ...
-
Commercial Service Representative
5 days ago
Heritage-Crystal Clean, Inc. Tallahassee, FL, United StatesCrystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are willing to provide complete training for this opportunity · As a Route Sales and Service Representative (SSR ) you will service existing customers by ex ...
-
Customer Service Representative
4 days ago
Million Air Tallahassee, United StatesJob Description · Job DescriptionDo you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, visi ...
-
Customer Service Representative
5 days ago
Southern Furniture Tallahassee, United StatesJob Description · Job DescriptionCompany Overview: Join the award-winning team at Southern Furniture Leasing, Inc. We're a family-owned and operated furniture and housewares rental company based in Tallahassee, Florida. With 47 years of experience, we pride ourselves on impeccabl ...
-
Customer Service Representative
1 week ago
Apex Systems Tallahassee, United States ContractJob#: · Job Description: · Apex Systems is hiring for FULLY REMOTE Customer Service Representatives · **For immediate consideration please send an updated copy of your resume to Megan at with "CSR" in the subject line** · Title: Customer Service Representative · Rate: $16/h ...
-
Patient Service Representative
1 week ago
ZOLL LifeVest Tallahassee, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
-
Customer Service Representative
1 week ago
OED Solutions Tallahassee, United StatesJob Description · Job DescriptionAre you passionate about delivering exceptional customer service? We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you'll play a crucial part in ensuring customer satisfaction by going the ...
-
Customer Service Representative
1 week ago
OED Solutions Tallahassee, United StatesJob Description · Job DescriptionAre you passionate about delivering exceptional customer service? We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you'll play a crucial part in ensuring customer satisfaction by going the ...
-
Customer Service Representative
1 week ago
Automated Health Systems Tallahassee, United StatesJob Description · Job DescriptionAutomated Health Systems has full time call center positions available in Tallahassee, FL. · Work from home roles available. All equipment provided. Pickup required in Tallahassee, FL · As a Customer Service Representative, you will be responsible ...
-
Customer Service Representative
4 days ago
Tri County Metals Tallahassee, United StatesJob Description · Job DescriptionAre you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive followin ...
-
Member Services Representative
6 days ago
Capital Health Plan Tallahassee, United StatesJob Description · Job DescriptionLocation: Metro · Area/Department: Member Services · Hours per week: 25 · F/T or P/T status: Part Time · Work schedule/hours: M - F, 12:00 pm - 5:00 pm · Job Summary: · Answers calls, regarding inquiries from insurance plan members and the communi ...
-
Member Services Representative
6 days ago
Capital Health Plan Tallahassee, United StatesJob Description · Job DescriptionLocation: Metro · Area/Department: Member Services · Hours per week: 25 · F/T or P/T status: Part Time · Work schedule/hours: M-F, 10:00 am - 3:00 pm · Job Summary: · Answers calls, regarding inquiries from insurance plan members and the communit ...
-
Customer Service Representative
1 week ago
Gainwell Technologies LLC Tallahassee, United States Full timeGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Service Business Development Representative
1 week ago
Hendrick Automotive Group Tallahassee, FL, United StatesDale Earnhardt Jr. ChevroletLocation: 3127 W. Tennessee St., Tallahassee, Florida 32304 Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals. · Supervisory Responsibilities: This job has no direct supervisory respons ...
-
Service Business Development Representative
1 week ago
Hendrick Automotive Group Tallahassee, FL, United StatesPrimarily responsible for lead generation activities in support of the company's sales and service goals. · Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. · Post scheduled appointments on appointment board in ...
-
OED Solutions Tallahassee, United StatesJob Description · Job DescriptionAre you passionate, hardworking, and eager to make a difference? We're on a mission to craft campaigns that deliver results for our clients, and we need individuals like you to join our team · Responsibilities: · Serve as the face of our clients' ...
-
Healthcare Customer Service Representative
3 weeks ago
Gainwell Technologies LLC Tallahassee, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
Customer Service Representative - Tallahassee, United States - Gerber Collision & Glass
Description
Job Description:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Education and/or Experience Required
Required Skills/Abilities
Other Requirements
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.