- Work closely with the Customer Service/Client Relations team to manage multiple accounts and handle various requests via email and phone.
- Respond to customer inquiries, generate new leases, schedule pickups and services, and coordinate delivery schedules with warehouse managers across our 7 distribution centers in the Southeast.
- Solve problems encountered by field teams, utilizing our proprietary database to schedule tasks company-wide.
- Collaborate with accounting and logistics departments on invoice questions, truck routing, tracking, inventory, and more.
- Oversee quality control of deliveries by working with warehouse managers and delivery teams.
- Provide product and service information, resolve product and service problems, and maintain customer accounts.
- Attract potential customers through knowledge of products, excellent customer service, and quick response times.
- Maintain organized files of current and previous leases, forecast future sales and trends, and prepare reports based on volume, price, location, and customer.
- Located in or near Tallahassee, Florida.
- Full-time availability Monday-Friday.
- Exceptional communication skills and punctuality.
- High school diploma or equivalent.
- Strong relationship-building, teamwork, typing, and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Sales/client relations and customer satisfaction experience preferred.
- Bachelor's degree or equivalent, managerial experience, and sales or account management experience are a plus but not required
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Customer Service Representative - Tallahassee, United States - Southern Furniture
Description
Job Description
Job DescriptionCompany Overview: Join the award-winning team at Southern Furniture Leasing, Inc. We're a family-owned and operated furniture and housewares rental company based in Tallahassee, Florida. With 47 years of experience, we pride ourselves on impeccable customer service and a fun, productive work environment. At Southern Furniture, every day brings new challenges and opportunities for growth.
Position Overview: We're seeking a Customer Service Representative to join our team. The ideal candidate will have exceptional people skills, a collaborative spirit, and a passion for building relationships. This role offers competitive salaries, comprehensive benefits, and ample opportunities for advancement within the company.
Location: Tallahassee, Florida
Responsibilities:
Requirements: