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Tallahassee

    Customer Service Representative REMOTE WORK - Tallahassee, United States - Joan Cravens Construction Inc

    Joan Cravens Construction Inc
    Joan Cravens Construction Inc Tallahassee, United States

    1 week ago

    Default job background
    Full time
    Description

    Joan Cravens Construction are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with peoples.

    Responsibilities

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements and skills

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school diploma

    In addition to our truly #Ridiculous culture, you'll enjoy benefits like:

    • Outstanding Medical, Dental, Vision and Prescription plans
    • 401k Match
    • Pet Insurance
    • In-house Wellness Coaches
    • Tuition and Professional Development Reimbursement Plans
    • Hundreds of Discounts with the Brands you Love and Use
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