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    Customer Service Representative - Chicago, United States - Addison Group

    Addison Group background
    Manufacturing / Mechanical
    Description

    Our Manufacturing client is looking for a Customer Service Representative to join their team on a full-time basis

    Monday-Friday 100% on-site

    Job Details:

    Title: Customer Service Representative

    Industry: Manufacturing

    Hours: 8:00am - 4:30pm

    Pay: $50,000-$55,000

    Must Have

    • 3+ years customer service experience
    • Business to Business, Packaging, Manufacturing, a plus
    • Systems Skills: Proficiency with NetSuite, Internet and Microsoft Office Suite including Excel and Outlook.

    ­­­­­

    Main Duties & Responsibilities

    • Supporting customer needs by answering questions, processing quotes, and placing orders
    • Developing a thorough understanding of the customer's unique product specifications, requirements, and needs
    • Proactively Communicating with customers over the phone and via email
    • Act as a liaison between our customers, Sales Executives, & manufacturing facilities, providing product and service solutions
    • Work with logistics and leaders at our plants to discuss inventory status to keep customers informed.
    • Manage VMIs, stocking programs and customer inventory programs with team.
    • Use of CRM and NetSuite to document sales and service activities


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