Jobs
>
Philadelphia

    Service Desk Agent I - Philadelphia, United States - Philadelphia College of Osteopathic Medicine

    Philadelphia College of Osteopathic Medicine
    Philadelphia College of Osteopathic Medicine Philadelphia, United States

    3 weeks ago

    Default job background
    Description

    Job Title:
    Service Desk Agent I


    Department:
    Information Technology Services


    Location:
    Philadelphia


    Employment Status:
    Full Time, Non-Exempt


    Position Summary:


    The Service Desk Agent I serves as the primary contact for the MIS/Telecommunications Department, providing essential assistance to PCOM staff, faculty, and students with basic computer-related issues.

    They handle user account systems administration, resolving technical queries through in-person, phone, or email interactions.

    This role involves escalating complex technical issues to the appropriate technology teams or individuals, alongside generating daily work order reports and maintaining PCOM's telephone directory.

    Additionally, the Service Desk Agent I oversees the scanning and recovery of medical records and assists with clerical tasks when necessary.


    Essential Duties and Responsibilities:
    Reset user passwords, manage grace logins, and handle password expiration dates.
    Provide initial support for end users encountering information technology issues.
    Respond promptly to technical assistance requests via phone or email, logging them into the helpdesk tracking system.
    Follow up with end users post-resolution to ensure satisfaction and quality assurance.
    Generate comprehensive work order reports for MIS management, summarizing help desk activities and resolution timeframes.
    Maintain the internal helpdesk binder and establish service level agreements with end users.
    Escalate complex problems to Tier 2 and Tier 3 support teams as necessary.
    Analyze help desk activity and suggest procedural improvements.
    Disseminate relevant email announcements to appropriate campus groups.
    Prepare and distribute monthly telephone reports to designated departments using the call accounting system.
    Communicate changes to the Online Visual phone book and distribute Network Authorization forms accordingly.
    Manage the ordering and allocation of alphanumeric pagers.
    Undertake special projects as required.
    Demonstrate proficiency in addressing common problem inquiries and providing immediate solutions.
    Ensure proper preparation and retrieval of medical records for scanning and archival.
    Respond promptly and effectively to internal user inquiries, researching and resolving issues to their satisfaction.
    Serve as a liaison between end users and technical teams.

    Perform other related duties as assigned.


    Position Requirements:

    • High school diploma required; some college coursework preferred.
    • Minimum of 2 years' experience in a Help Desk service environment or customer service role.
    • Ability to assess information technology service needs and determine appropriate escalation to senior technicians.
    • Strong written and verbal communication skills.
    Proficiency in English, both written and spoken.


    Certifications, Licenses, Registrations:
    A+ or Helpdesk certification preferred.

    *Salary Range: * $ $26.00

    PhilaBST
  • Residence Inn Philadelphia Cen

    Front Desk Agent

    2 weeks ago

    Residence Inn Philadelphia Cen Philadelphia, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Canopy by Hilton Philadelphia Center City

    Front Desk Agent

    3 weeks ago

    Canopy by Hilton Philadelphia Center City Philadelphia, United States

    Property Description: · Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and ch ...

  • Stratton Amenities

    Front Desk Agent

    2 weeks ago

    Stratton Amenities Philadelphia, United States Part time

    Stratton Amenities offers a full-service concierge solution providing luxury, hotel-style front desk and concierge services for upscale high rise apartments. Our mission is to create the most hospitable experience for our associates, residents and clients. · **Shift Schedule**: · ...

  • ONQUEST

    Front Desk Agent

    1 week ago

    ONQUEST Philadelphia, United States

    Front Desk Agent · Position Requirements · - Excellent verbal and written communication skills · - Excellent problem-solving skills · - Takes pride and ownership in the position and property · - Ability to listen and react quickly to residents' and guests' requests in a genuine m ...

  • Stratton Amenities

    Front Desk Agent

    1 week ago

    Stratton Amenities Philadelphia, United States

    Stratton Amenities offers a full-service concierge solution providing luxury, hotel-style front desk and concierge services for upscale high rise apartments. Our mission is to create the most hospitable experience for our associates, residents and clients. · **Position Requiremen ...

  • Starboard Management LLC

    Hotel Front Desk Agent

    2 weeks ago

    Starboard Management LLC Philadelphia, United States

    **SUMMARY** · The Front Desk Agent represents the hotel by providing the highest quality of service to guests. The Front Desk Agent will be responsible for the daily operations of the front desk under the direction of the Front Office Manager and in alignment with the brand stand ...

  • Hotel Mariposa

    Front Desk Agent

    3 weeks ago

    Hotel Mariposa Valley Village, United States

    The Hotel Mariposa is seeking a friendly and customer-oriented individual to join our team as a Guest Service Representative. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. ...

  • North jersey general contracting llc

    Concierge/front Desk Agent

    2 weeks ago

    North jersey general contracting llc Philadelphia, United States

    Professional appearance · Excellent communication skills · Polite and confident with a great deal of patience · Ability in multitasking and time-management · Aptitude in resolving issues with a customer-focused orientation · Respond to complaints and find the appropriate solution ...

  • Marriott International, Inc

    Lead Front Desk Agent

    1 week ago

    Marriott International, Inc Philadelphia, United States

    **Additional Information** Lead position available for all shifts · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Notary Hotel Philadelphia Autograph Collection, 21 N. Juniper Street, Philadelphia, Pennsylvania, United States VIEW ON MAP ...

  • Fitler Club

    Front Desk Agent

    5 days ago

    Fitler Club Philadelphia, United States

    Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a long list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces. · Over ...

  • Residence Inn Cherry Hill

    Front Desk Agent

    2 weeks ago

    Residence Inn Cherry Hill Cherry Hill, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Courtyard by Marriott

    Front Desk Agent

    2 weeks ago

    Courtyard by Marriott Township of Deptford, United States

    Front Desk Agent · **Responsibilities**: · - Greet and welcome guests in a friendly and professional manner · - Register guests and assign rooms, ensuring all necessary information is obtained · - Answer phone calls and provide information to guests or transfer calls to appropria ...

  • Fairfield Inn Deptford

    Front Desk Agent

    2 weeks ago

    Fairfield Inn Deptford Township of Deptford, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • Homewood Suites

    Front Desk Agent

    1 week ago

    Homewood Suites Philadelphia, United States

    Job Description · Job DescriptionFront Desk AgentPosition SummaryThe Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. · The Front Desk Agent greets guests, processes ...

  • CL West

    Front Desk Agent

    2 weeks ago

    CL West Maple Shade, United States

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $15.00 per hourhas** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hote ...

  • Residence Inn Deptford

    Front Desk Agent

    1 week ago

    Residence Inn Deptford Township of Deptford, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • HomeTowne Studios & Suites by Red Roof

    Front Desk Agent

    1 week ago

    HomeTowne Studios & Suites by Red Roof Maple Shade, United States

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $15.00 per hour Depending on experience** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quali ...

  • Courtyard by Marriott

    Front Desk Agent

    3 weeks ago

    Courtyard by Marriott Bensalem, United States

    Front Desk Agent · **Responsibilities**: · - Greet and welcome guests in a friendly and professional manner · - Register guests and assign rooms, ensuring all necessary information is obtained · - Answer phone calls and provide information to guests or transfer calls to appropria ...

  • Super 8 - Mount Laurel

    Front Desk Agent

    3 weeks ago

    Super 8 - Mount Laurel Mount Laurel, United States

    The Front Desk Agent Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables. · **Responsibilities** · - Willingness to acc ...

  • Rossmoor Enterprises

    Front Desk Agent

    3 weeks ago

    Rossmoor Enterprises New Castle, United States

    Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. ...