Front Desk Agent - Philadelphia, United States - Stratton Amenities
Description
Stratton Amenities offers a full-service concierge solution providing luxury, hotel-style front desk and concierge services for upscale high rise apartments.
Our mission is to create the most hospitable experience for our associates, residents and clients.Shift Schedule:
8AM - 4PM Weekend PART TIME
4PM - 12AM FULL-TIME OR PART-TIME
Position Requirements
- Excellent verbal and written communication skills
- Exceptional relationship and rapport building skills
- Excellent problemsolving skills
- Take pride and ownership in the position and property
- Listen and react quickly to residents' and guests' requests in a genuine manner
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and selfmotivated showing a positive attitude
- Work a flexible schedule, including holidays and weekends
- Maintain a neat and professionally wellgroomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Maintain confidentiality of residents
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensures authorized resident and guest use only
- Cautions residents or guests behaving in an unsafe manner
- Perform all other duties as assigned
Additional Responsibilities May Include
- Responsible for access and control of the pool and amenity deck
- Enforces pool rules, policies and restrictions as directed by the property
- Escort people if necessary
- Assist in the scheduling and completion of all amenities' requests including local transportation, residents' moveins, dinner reservations, pet walking, drycleaning pickups and dropoffs, event planning, grocery and package delivery, housekeeping, etc.
- Walk the premises to ensure the highest standards are being met
- Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service._
Job Types:
Full-time, Part-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Work setting:
- Inperson
Experience:
- Hotel experience: 1 year (preferred)
- Customer service: 3 years (preferred)
- Concierge: 1 year (preferred)
- Front desk: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Doorman: 1 year (preferred)
Work Location:
In person
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