Front Desk Agent - New Castle, United States - Rossmoor Enterprises

Description

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.

This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

If you have a passion for hospitality and enjoy working in a dynamic team, we would love to hear from you.

Responsibilities:

• Greet guests with a warm and friendly welcome upon arrival
• Checkin and checkout guests efficiently and accurately
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process payments and maintain accurate records of guest transactions
• Assist with reservations and room assignments
• Perform night audit duties as required
• Answer phone calls and direct them to the appropriate department or staff member
• Maintain cleanliness and organization at the front desk area

Requirements:

• Previous experience in a front desk or customer service role is preferred
• Knowledge of hotel operations and reservation systems is an asset
• Excellent communication skills, both verbal and written
• Strong problemsolving abilities and the ability to handle difficult situations with tact and diplomacy
• Ability to multitask and prioritize tasks effectively
• Proficient in using phone systems and other office equipment
• Bilingual skills (English/Spanish) are a plus
• High school diploma or equivalent required; hospitality or hotel management degree is an advantage

Note:
This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by management.


Job Types:
Full-time, Part-time


Pay:
$ $21.66 per hour


Work setting:

• Inperson

Experience:

• Hotel experience: 1 year (required)

Ability to Commute:

• New Castle, DE required)

Ability to Relocate:

• New Castle, DE 19720: Relocate before starting work (required)

Work Location:
In person