- Host role: Responsible for greeting and seating guests, ensuring their needs are met, controlling the restaurant flow, and promoting menu items and merchandise.
- To-Go role: Taking orders through various channels, ensuring order accuracy, packaging, and payment processing, as well as promoting menu items.
- Staff role: Maintaining cleanliness in various restaurant areas, supporting wait staff, and assisting in bar and food service tasks.
- Food & Beverage Quality Assurance
- Order Accuracy
- Speed of Service
- Accurate Food Presentation
- Friendly & Attentive Customer Service
- Responsible Cash Handling
- Welcoming, Personal, & Courteous
- Ensures Proper Sanitation and Food Handling
- Prepared, in Uniform & Punctual for Shift
- Cleanliness
- Menu Knowledge
- Rotation Seating
- Aware of Events & Specials
- Sense of Urgency
- Store Events Spokesperson
- Ensures Proper Sanitation and Cleanliness
- Facility Maintenance and Cleanliness
- Ensures Products are Available for Employees
- Must be 17/18 years of age or older
- Customer Service Skills
- Basic Mathematical Computations Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
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Hospitality Service Support - Charlotte, United States - Hooters
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Description
Position: Hospitality Service Support at Hooters
Overview:
The mission of Hooters is to make people happy, and the Hospitality Service Support role focuses on providing an exceptional guest experience with a warm greeting, efficient service, and a welcoming atmosphere. This position offers the opportunity to work in three different areas:
Responsibilities:
a. Guest Happiness
b. Financial Management
c. Brand Operating Standards
d. Other
Qualifications:
All applicants serving alcohol must have a valid ServSafe alcohol certification. Hooters is an equal opportunity employer, promoting workplace diversity. M/F/D/V are encouraged to join our team.